Product Training Specialist

PT Vivo Mobile Indonesia; Jakarta Utara; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

PT Vivo Mobile Indonesia is seeking a proactive Training Specialist to develop and localize new product training materials for the Indonesian market. You will collaborate with cross-functional teams to ensure materials are accurate, engaging, and aligned with product launches.

The role involves participating in centralized Train the Trainer programs, delivering standardized training to local trainers, and driving continuous improvement in training methods and content.

Qualifications

• Bachelor's degree or above in a relevant field (Marketing, Communication, Journalism, Education) or related area.
• Minimum 2 years of experience in product training, sales training, or terminal marketing in mobile phones or consumer electronics.
• Proficient in Microsoft Office, especially PowerPoint.
• Fluent in Bahasa Indonesia and English; Chinese is a plus.

Responsibilities

• Follow up the launch timeline and training requirements of new mobile phone products.
• Develop product training materials, including competitive manuals, FAQs, knowledge materials, and short video content.
• Localize and adapt training materials for the Indonesian market while aligning with company standards.
• Conduct Train the Trainer (TTT) programs and enable local trainers and lecturers.
• Deliver standardized product training knowledge and methods to local trainer teams.
• Collaborate with Product, Marketing, Sales and other departments to gather product info and training needs.
• Support continuous improvement of training programs, materials, and delivery methods.

Skills

Training

Public Speaking

Cross-functional Collaboration

Bilingual English/Bahasa Indonesia

Education

Bachelor's degree in Marketing, Communication, Journalism, Education

Tools

Microsoft Office

PowerPoint

Job description

New Product Training System & Courseware Development

Follow up the launch timeline and training requirements of new mobile phone products.

Develop product training materials, including competitive product comparison manuals, purchase guide FAQs, product knowledge materials, and short video training content.

Conduct competitor and market analysis to ensure training materials are relevant to local market trends and consumer preferences.

Localize and adapt training materials according to Indonesian market needs while maintaining alignment with company standards.

Ensure training materials are accurate, up-to-date, easy to understand, and applicable for sales and frontline teams.

TTT (Train the Trainer) Instructor Enablement

Participate in centralized Train the Trainer (TTT) programs conducted by headquarters.

Deliver standardized product training knowledge and teaching methods to local trainer and lecturer teams.

Support the development and capability improvement of local trainers to ensure consistent training quality across regions.

Coordinate with headquarters, regional teams, and relevant departments to ensure effective implementation of training programs.

Training & Cross-functional Collaboration

Conduct product training and knowledge-sharing sessions for internal teams, trainers, and/or sales teams when required.

Collaborate with Product, Marketing, Sales, and other relevant departments to gather product information and training requirements.

Support the continuous improvement of training programs, materials, and delivery methods.

Handle other training-related projects and assignments as required.

Job Requirements

Bachelor's degree or above, preferably in Marketing, Communication, Journalism, Education, or a related field.

Minimum 2 years of experience in product training, sales training, or terminal marketing within the mobile phone, consumer electronics, or related industry.

Experience as a trainer, lecturer, or instructor in the electronics/consumer electronics industry is preferred.

Able to independently develop basic training materials and PPT courseware.

Proficient in Microsoft Office, especially PowerPoint.

Fluent in Bahasa Indonesia and English, both written and verbal.

Chinese language proficiency is an advantage.

Strong presentation, communication, and interpersonal skills.

Able to collaborate effectively with cross-functional and interdepartmental teams.

Strong learning ability and willingness to understand new products, technologies, and market trends.

Willing to undertake short-term business trips when required.

Unlock job insights

vivo is a technology company that creates outstanding products based on design-driven values, with smart devices and intelligent services at its core. The company aims to build a bridge between people and the digital world. Through unique creativity, vivo provides users with increasingly convenient mobile and digital experiences.

Following the company's core values, which include Benfen, design orientation, and user orientation, vivo has implemented a sustainable development strategy, with a vision of becoming a healthier and more enduring world-class company.

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