Tour Operations Specialist (DMC & MICE)

Tumlare Corporation; Pluit; On-site; IDR 189,720,000 - 256,680,000; Full time

Job summary

Kuoni Tumlare in Indonesia seeks a Tour Operations Coordinator to manage tours in line with SOPs, coordinating with sales, hotel teams, inbound operations, and third-party suppliers to ensure smooth execution from confirmation to completion.

Candidates should have 2–4 years in Tour Operations or MICE within a DMC or travel agency, a Diploma or Bachelor’s in Tourism, Hospitality, or Business Administration, and fluent English and Mandarin.

Qualifications

• Diploma or Bachelor’s Degree in Tourism, Hospitality, or Business Administration (or related field).
• 2–4 years of experience in Tour Operations or MICE Operations within a DMC or Travel Agency.
• Strong itinerary management, supplier coordination, and cost control.

Responsibilities

• Prepare and manage operational documentation for confirmed bookings (Go-Ahead).
• Coordinate with suppliers for hotel, transport, and service arrangements.
• Handle itinerary changes, flight updates, and re-pricing when needed.
• Provide accurate information and support to clients and internal teams.
• Monitor service quality and ensure SOP compliance.

Skills

Attention to detail

Organizational skills

Customer service

Teamwork

Education

Diploma or Bachelor’s Degree in Tourism, Hospitality, or Business Administration

Tools

Microsoft Office

Booking systems/CRM tools

Job description

Kuoni Tumlare in Indonesia seeks a Tour Operations Coordinator to manage tours in line with SOPs, coordinating with sales, hotel teams, inbound operations, and third-party suppliers to ensure smooth execution from confirmation to completion.

Candidates should have 2–4 years in Tour Operations or MICE within a DMC or travel agency, a Diploma or Bachelor’s in Tourism, Hospitality, or Business Administration, and fluent English and Mandarin.