Hybrid Travel Support Specialist

Tumlare Corporation; Pluit; Hybride; IDR 89 280 000 - 133 920 000; Plein temps

Avantages offerts par ce poste

Hybrid working module

International environment

Diverse & Inclusive culture

Learning and training opportunities

Dedicated Employee Engagement

Résumé du poste

Kuoni Tumlare in Indonesia is seeking a Customer Service Executive to handle tours and deliver dedicated support to ensure customer satisfaction throughout trips. You will be the first contact for emergencies and will act as a local PR agent and sales support to maintain relationships and promote future business.

The role requires Mandarin language proficiency, English fluency, and prior customer service experience. We offer a hybrid working model and a diverse, international environment.

Qualifications

• 1- or 2-years’ experience in customer service/travel industry/call centre.
• Business level English (verbal and written) essential.
• Mandarin language proficiency is required.
• CV/resume must be in English.

Responsabilités

• Effectively handle all incoming calls, emails, and chats for customers traveling within the Company’s European/APAC territories.
• Professionally handle queries and/or complaints from customers, suppliers, or hoteliers.
• Conduct feasibility reviews for itineraries to ensure user-friendliness and smooth operations.
• Process and confirm all service bookings accurately, noting any special requirements.
• Perform regular service quality checks and monitor services on tours.
• Provide detailed reports/presentations after interactions and inspections.
• Meet and greet customers and tour leaders during/after office hours as needed.
• Work on shift hours including night shifts, weekends, and bank holidays when required.

Connaissances

Customer service

English proficiency

Mandarin language

Communication skills

Outils

Microsoft Office

Description du poste

Kuoni Tumlare in Indonesia is seeking a Customer Service Executive to handle tours and deliver dedicated support to ensure customer satisfaction throughout trips. You will be the first contact for emergencies and will act as a local PR agent and sales support to maintain relationships and promote future business.

The role requires Mandarin language proficiency, English fluency, and prior customer service experience. We offer a hybrid working model and a diverse, international environment.