Tour Operation (Mandarin Speaker)

PT Suryamas Cipta Sentosa; Jakarta Barat; Remote; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT Suryamas Cipta Sentosa is seeking a travel coordinator to arrange itineraries, coordinate activities, and manage bookings remotely from Indonesia. Strong Mandarin (HSK4) and excellent Excel/Sheets skills are essential for this role.

You will liaise with Chinese guides and suppliers via WeChat, ensuring smooth communication and timely updates for customers. The position supports a work-from-home arrangement with flexible hours within tour schedules.

Qualifications

• Mandarin proficiency at least HSK 4 (score 200+)
• Strong problem-solving and communication skills
• Able to adapt to changing travel plans
• Experience coordinating itineraries and bookings is a plus

Responsibilities

• Arrange travel itineraries using MS Excel and Google Sheets.
• Coordinate travel activities through WeChat groups.
• Communicate with Chinese tour guides and drivers via WeChat groups.
• Handle bookings for attractions, trains, and restaurants using Mandarin apps.

Skills

MS Excel

Google Sheets

WeChat

Mandarin HSK4

Customer service

Problem solving

Stress management

Job description

Arrange and manage customers’ travel itineraries using Microsoft Excel and Google Sheets.

Monitor and coordinate customers’ travel activities through WeChat groups.

Assist customers in communicating with Chinese tour guides and drivers through WeChat groups.

Handle bookings for tourist attractions, high-speed train tickets, and restaurant reservations using Chinese applications in Mandarin.

Requirements:

Strong problem-solving skills.

Adaptable and able to adjust to changing situations.

Able to work well under pressure.

Mandarin proficiency of at least HSK 4, with a score of 200 or above.

Familiar with Chinese applications and must have a personal WeChat account.

Candidates with a higher education background in China will be given preference.

Working Schedule:

Working Days: Monday to Sunday, following customers’ ongoing tour schedules.

Work Arrangement: Fully remote (Work from Home / WFH).

“This position is based at a sister company of Greebel.”

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• Which of the following Microsoft Office products are you experienced with?
• How would you rate your Mandarin language skills?