Operations Executive (BTM-AC) Mandarin Required

Luce Maintenance Group; Batam; Presencial; IDR 66.960.000 - 200.880.000; Jornada completa

Descripción de la vacante

Luce SG in Batam, Indonesia, seeks an Operations Executive to support our service platform with Mandarin and English fluency. You will coordinate field operations, assist with scheduling, and help resolve client and technician issues to keep service delivery smooth.

The role emphasizes real-time problem solving, onboarding new technicians, managing tickets, and supporting sales and billing teams to minimize disruptions.

Formación

• Fluent in English and Mandarin, written and spoken.
• 1–2 years experience in operations or related field.
• Strong organizational and multitasking skills.
• Comfortable working across multiple systems and platforms.
• Ability to work independently and handle escalations.

Responsabilidades

• Provide real-time support to technicians, clarifying job scope and schedules.
• Coordinate vehicle repairs, deployments, and replacements.
• Manage and resolve operational tickets and billing inquiries.
• Support Sales and Billing by investigating booking issues and payments.
• Coordinate onboarding activities for new technicians and readiness checks.
• Conduct recruitment interviews and assist field worker onboarding.
• Manage tools and equipment purchases and distributions.
• Coordinate driving license conversions and related scheduling.
• Review overdue invoices and ensure billing accuracy.
• Maintain accurate operational records and data integrity.
• Identify gaps and suggest process improvements.
• Perform other operational and administrative duties as needed.
• Resolve urgent matters outside working hours.

Conocimientos

English

Mandarin

Scheduling

Customer service

Documentation

Herramientas

Microsoft Office

Google Workspace

Excel

Ticketing systems

Descripción del empleo

Operations Executive (BTM-AC) Mandarin Required

We’re a Singapore-based service platform looking for an Operations Executive to join our team in Indonesia, Batam! As one of Financial Times Singapore’s fastest-growing companies, we offer competitive benefits, growth opportunities, personalized mentorship, and a great working culture.

Luce SG is a tech-powered services provider for residential and commercial needs for customers in Singapore. Our services include part-time maid services, ad hoc home cleaning, office cleaning and commercial facilities services, aircon servicing, home mani/pedis, deep cleaning, and more. Our mission is to give our customers a great day, and we’re doing so by building a platform where they can get the help, they need all in one place.

We’re looking for people who want to be part of this mission. If you’re looking to build your career, achieve your goals, and realize your full potential - come and join us.

Responsibilities:

Provide real-time support to technicians by assisting with job scope clarification, schedule changes, client-related issues, sick leave coverage, and urgent operational matters.

Coordinate vehicle repairs, bike deployments, and technician replacements to minimize service disruption.

Manage and resolve operational tickets, including customer concerns, service complaints, scheduling issues, billing clarifications, and technician-related inquiries.

Support the Sales and Billing teams by investigating booking issues, payment discrepancies, and operational matters affecting revenue.

Coordinate onboarding activities for new technicians, including process briefings, deployment preparation, and operational readiness checks.

Conduct interviews and support recruitment activities for field workers.

Manage the purchase, replacement, and distribution of tools and equipment required for daily operations.

Coordinate driving licence conversion activities, including lesson scheduling, test arrangements, progress tracking, and account top-ups.

Review and follow up on overdue invoices, missing information, and operational discrepancies affecting billing accuracy.

Maintain accurate operational records by conducting audits, updating employee information, and ensuring system data remains up to date.

Support continuous improvement initiatives by identifying operational gaps and recommending process improvements.

Perform other operational and administrative duties as assigned.

Solve urgent matters outside of working hours.

Requirements:

Fluent in English & Mandarin, both written and spoken.

At least 1-2 years of experience in Operations, Customer Service, Scheduling, Logistics, Workforce Management, or a similar role.

Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.

Able to communicate clearly and professionally with customers, technicians, and internal teams.

Comfortable handling operational issues, escalations, and last-minute schedule changes.

Strong attention to detail and able to maintain accurate records and documentation.

Able to work independently, take ownership of tasks, and follow through to completion.

Proficient in Microsoft Office or Google Workspace, particularly Excel/Google Sheets.

Comfortable learning and using multiple systems and platforms for scheduling, ticket management, and reporting.

Experience in service operations, field workforce management, or home services is an advantage.

Experience interviewing, onboarding, or coordinating field workers is an advantage.

A problem-solver who can stay calm under pressure and make practical decisions when issues arise.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Indonesia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Operations Executive?
• How many years' experience do you have as a Mandarin Translator?