Ticketing & Admin Coordinator - Healthcare Ops

PT Surgika Alkesindo; Jakarta Pusat; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

PT Surgika Alkesindo, based in Central Jakarta, seeks a dedicated GA Staff (Ticketing) to support general administration with a focus on ticketing and coordination. This full-time role reports to the GA Manager and contributes to efficient office operations within the healthcare and medical devices sector.

You will handle ticketing requests, maintain records, coordinate between departments, track priorities, and assist with events and facility management.

Qualifications

• Experience in administrative support and/or ticketing/customer service roles.
• Strong organizational and time-management skills with ability to prioritize multiple tasks.
• Excellent written and verbal communication skills.
• Proficient in MS Word, Excel, Outlook and ticketing systems; meticulous record keeping.

Responsibilities

• Manage and process ticketing requests from employees and stakeholders with accuracy and efficiency.
• Maintain detailed records and logs of all submitted tickets and their resolution status.
• Coordinate between departments to ensure timely resolution of requests.
• Track ticket priorities and escalate urgent matters to management.
• Respond to queries and provide updates on ticket status.
• Organise and file administrative documentation systematically.
• Prepare reports on ticketing metrics and administrative performance.
• Assist with office operations including events coordination and facility management.
• Ensure compliance with company policies and procedures.

Skills

Ticketing systems

Administrative support

Organizational skills

Time management

Communication skills

Microsoft Office Suite

Independent and team collaboration

Problem-solving

Professional demeanor

Indonesian & English (desirable)

Tools

Microsoft Office

Job description

PT Surgika Alkesindo, based in Central Jakarta, seeks a dedicated GA Staff (Ticketing) to support general administration with a focus on ticketing and coordination. This full-time role reports to the GA Manager and contributes to efficient office operations within the healthcare and medical devices sector.

You will handle ticketing requests, maintain records, coordinate between departments, track priorities, and assist with events and facility management.