GA Staff (Ticketing)

PT Surgika Alkesindo; Jakarta Pusat; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

PT Surgika Alkesindo, based in Central Jakarta, seeks a dedicated GA Staff (Ticketing) to support general administration with a focus on ticketing and coordination. This full-time role reports to the GA Manager and contributes to efficient office operations within the healthcare and medical devices sector.

You will handle ticketing requests, maintain records, coordinate between departments, track priorities, and assist with events and facility management.

Qualifications

• Experience in administrative support and/or ticketing/customer service roles.
• Strong organizational and time-management skills with ability to prioritize multiple tasks.
• Excellent written and verbal communication skills.
• Proficient in MS Word, Excel, Outlook and ticketing systems; meticulous record keeping.

Responsibilities

• Manage and process ticketing requests from employees and stakeholders with accuracy and efficiency.
• Maintain detailed records and logs of all submitted tickets and their resolution status.
• Coordinate between departments to ensure timely resolution of requests.
• Track ticket priorities and escalate urgent matters to management.
• Respond to queries and provide updates on ticket status.
• Organise and file administrative documentation systematically.
• Prepare reports on ticketing metrics and administrative performance.
• Assist with office operations including events coordination and facility management.
• Ensure compliance with company policies and procedures.

Skills

Ticketing systems

Administrative support

Organizational skills

Time management

Communication skills

Microsoft Office Suite

Independent and team collaboration

Problem-solving

Professional demeanor

Indonesian & English (desirable)

Tools

Microsoft Office

Job description

About the role

We are seeking a dedicated GA Staff (Ticketing) to join PT Surgika Alkesindo in Central Jakarta. This is a full-time position that plays a crucial role in supporting our general administration operations with a specific focus on ticketing and administrative coordination. In this role, you will be instrumental in ensuring smooth operational flow and maintaining organised systems that support our healthcare and medical devices business. This position reports to the GA Manager and is essential to the efficiency of our administrative department.

Jobdesc

• Managing and processing ticketing requests from employees and stakeholders with accuracy and efficiency
• Maintaining detailed records and logs of all submitted tickets and their resolution status
• Coordinating between various departments to ensure timely resolution of administrative requests
• Tracking ticket priorities and escalating urgent matters to appropriate management
• Responding to queries and providing updates to requesters regarding their ticket status
• Organising and filing administrative documentation in a systematic manner
• Preparing reports on ticketing metrics and administrative performance
• Assisting with office operations including events coordination and facility management
• Ensuring compliance with company policies and administrative procedures

Requirements

• Proven experience in administrative support, general administration or a similar ticketing/customer service role
• Strong organisational and time management skills with the ability to prioritise multiple tasks
• Excellent communication skills both written and verbal
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ticketing systems
• Meticulous attention to detail and accuracy in record keeping
• Ability to work independently as well as collaboratively within a team environment
• Strong problem-solving abilities and a proactive approach to work
• Professional demeanour and reliability
• Fluency in Indonesian and English is highly desirable
• Familiarity with healthcare or medical device industry operations is advantageous

PT. Surgika Alkesindo is a company that specializes in supplying and distributing the leading local and international medical devices of outstanding quality. First established in Bandung, Indonesia in 1996, the company moved its headquarters to Jakarta in 2000, and began spreading branch offices from 2003. Now, with more than 500 employees and 11 offices throughout Indonesia, PT. Surgika Alkesindo strives to continuously improve product availability, maintain key relationships, and meet the medical needs of every customer.

PT Surgika Alkesindo, We are a well-established leading Healthcare and Aesthetic Company and A High Performance Organization. We are an authorized exclusive distributor of various well-known and world classes made in USA, Europe, Japan medical devices, consumable supplies (SURGERY, ICU, ORTHOPAEDIC, OPTHALMOLOGY & AESTHETIC) distributing and marketing the products to hospitals, medical institutes and other channels across Indonesia. We solve medical doubts, amplify medical experience, and join the gap between health and technology.

Our vision : To be the pioneer in supplying and distributing the leading medical devices, while providing after-sales services to maintain excellent product conditions.

Our mission : We aim to provide new medical technology solutions, exceed commitments, and add values through educational & clinical excellence, in order to be our customers’ first choice in the medical industry.

Due to the fast expansion and rapid growth pace of our company, we have the immediate requirement to seeking for qualified, self motivated, result-oriented and industrious-type candidates to join our dynamic sales and market development teams.

PT. Surgika Alkesindo is a company that specializes in supplying and distributing the leading local and international medical devices of outstanding quality. First established in Bandung, Indonesia in 1996, the company moved its headquarters to Jakarta in 2000, and began spreading branch offices from 2003. Now, with more than 500 employees and 11 offices throughout Indonesia, PT. Surgika Alkesindo strives to continuously improve product availability, maintain key relationships, and meet the medical needs of every customer.

PT Surgika Alkesindo, We are a well-established leading Healthcare and Aesthetic Company and A High Performance Organization. We are an authorized exclusive distributor of various well-known and world classes made in USA, Europe, Japan medical devices, consumable supplies (SURGERY, ICU, ORTHOPAEDIC, OPTHALMOLOGY & AESTHETIC) distributing and marketing the products to hospitals, medical institutes and other channels across Indonesia. We solve medical doubts, amplify medical experience, and join the gap between health and technology.

Our vision : To be the pioneer in supplying and distributing the leading medical devices, while providing after-sales services to maintain excellent product conditions.

Our mission : We aim to provide new medical technology solutions, exceed commitments, and add values through educational & clinical excellence, in order to be our customers’ first choice in the medical industry.

Due to the fast expansion and rapid growth pace of our company, we have the immediate requirement to seeking for qualified, self motivated, result-oriented and industrious-type candidates to join our dynamic sales and market development teams.