Thailand FPS Live Ops Lead

PT. Garena Indonesia; Jakarta Utara; On-site; IDR 30,000,000 - 60,000,000; Full time

Job summary

Garena Indonesia is seeking a senior Live Operations Lead to own the Thailand live operations roadmap, coordinate seasons and events, and align with product, marketing, community, and QA teams to deliver high-quality player experiences.

You will translate regional priorities into local plans, monitor player behavior, manage incident response, and mentor the team while developing scalable playbooks and dashboards to drive efficiency.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience managing live events, version or content launches, operational calendars, QA/readiness checks, and incident escalation.
• Strong understanding of player lifecycle management, including engagement, retention, reactivation, and overall game and community health.
• Strong project management, analytical problem-solving, risk management, and cross-functional stakeholder management skills.
• Comfortable working with dashboards, spreadsheets, and operational data, translating player insights and performance trends into actionable plans.
• Strong communication skills in Thai and English, with a genuine passion for FPS/mobile games and gaming communities.
• Above 2 years of experience in live-service operations, product operations, or related digital entertainment roles; experience in the gaming industry is strongly preferred.
• Experience in coaching team members and developing operational playbooks or processes is preferred.
• Proficient in leveraging AI tools for data analysis and process automation, with strong awareness of emerging technologies and the ability to quickly learn and adopt new tools.

Responsibilities

• Own the Thailand live operations roadmap and calendar, covering seasons, version updates, in-game events, player programs, and operational communications.
• Translate regional priorities into clear local execution plans, requirements, timelines, and launch-readiness checklists.
• Collaborate closely with Product, Regional, Marketing, Community, Customer Service, QA/Tech, BI, and external partners to ensure smooth execution and high-quality player experiences.
• Monitor player behavior, operational performance, community feedback, and emerging issues to identify opportunities, prioritize actions, and elevate risks proactively.
• Lead end-to-end event and content operations, including setup, testing, QA, go-live monitoring, incident management, and post-launch reviews.
• Develop scalable operating playbooks, reporting routines, and process improvements to strengthen operational efficiency and consistency.
• Support, mentor, and align team members to ensure effective execution across live operations activities.

Skills

Live operations

Project management

Cross-functional collaboration

Data analysis

Thai & English proficiency

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

Dashboards

Spreadsheets

Job description

Garena Indonesia is seeking a senior Live Operations Lead to own the Thailand live operations roadmap, coordinate seasons and events, and align with product, marketing, community, and QA teams to deliver high-quality player experiences.

You will translate regional priorities into local plans, monitor player behavior, manage incident response, and mentor the team while developing scalable playbooks and dashboards to drive efficiency.