Game Operations Lead - Shooter Games

PT. Garena Indonesia; Jakarta Utara; Presencial; IDR 30 000 000 - 60 000 000; Tempo integral

Resumo da oferta

Garena Indonesia is seeking a senior Live Operations Lead to own the Thailand live operations roadmap, coordinate seasons and events, and align with product, marketing, community, and QA teams to deliver high-quality player experiences.

You will translate regional priorities into local plans, monitor player behavior, manage incident response, and mentor the team while developing scalable playbooks and dashboards to drive efficiency.

Qualificações

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience managing live events, version or content launches, operational calendars, QA/readiness checks, and incident escalation.
• Strong understanding of player lifecycle management, including engagement, retention, reactivation, and overall game and community health.
• Strong project management, analytical problem-solving, risk management, and cross-functional stakeholder management skills.
• Comfortable working with dashboards, spreadsheets, and operational data, translating player insights and performance trends into actionable plans.
• Strong communication skills in Thai and English, with a genuine passion for FPS/mobile games and gaming communities.
• Above 2 years of experience in live-service operations, product operations, or related digital entertainment roles; experience in the gaming industry is strongly preferred.
• Experience in coaching team members and developing operational playbooks or processes is preferred.
• Proficient in leveraging AI tools for data analysis and process automation, with strong awareness of emerging technologies and the ability to quickly learn and adopt new tools.

Responsabilidades

• Own the Thailand live operations roadmap and calendar, covering seasons, version updates, in-game events, player programs, and operational communications.
• Translate regional priorities into clear local execution plans, requirements, timelines, and launch-readiness checklists.
• Collaborate closely with Product, Regional, Marketing, Community, Customer Service, QA/Tech, BI, and external partners to ensure smooth execution and high-quality player experiences.
• Monitor player behavior, operational performance, community feedback, and emerging issues to identify opportunities, prioritize actions, and elevate risks proactively.
• Lead end-to-end event and content operations, including setup, testing, QA, go-live monitoring, incident management, and post-launch reviews.
• Develop scalable operating playbooks, reporting routines, and process improvements to strengthen operational efficiency and consistency.
• Support, mentor, and align team members to ensure effective execution across live operations activities.

Conhecimentos

Live operations

Project management

Cross-functional collaboration

Data analysis

Thai & English proficiency

Formação académica

Bachelor's degree in Business Administration, Marketing, or related field

Ferramentas

Dashboards

Spreadsheets

Descrição da oferta de emprego

• Own the Thailand live operations roadmap and calendar, covering seasons, version updates, in-game events, player programs, and operational communications.
• Translate regional priorities into clear local execution plans, requirements, timelines, and launch-readiness checklists.
• Collaborate closely with Product, Regional, Marketing, Community, Customer Service, QA/Tech, BI, and external partners to ensure smooth execution and high-quality player experiences.
• Monitor player behavior, operational performance, community feedback, and emerging issues to identify opportunities, prioritize actions, and elevate risks proactively.
• Lead end-to-end event and content operations, including setup, testing, QA, go-live monitoring, incident management, and post-launch reviews.
• Develop scalable operating playbooks, reporting routines, and process improvements to strengthen operational efficiency and consistency.
• Support, mentor, and align team members to ensure effective execution across live operations activities.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience managing live events, version or content launches, operational calendars, QA/readiness checks, and incident escalation.
• Strong understanding of player lifecycle management, including engagement, retention, reactivation, and overall game and community health.
• Strong project management, analytical problem-solving, risk management, and cross-functional stakeholder management skills.
• Comfortable working with dashboards, spreadsheets, and operational data, with the ability to translate player insights and performance trends into actionable plans.
• Strong communication skills in both Thai and English, with a genuine passion for FPS/mobile games and gaming communities.
• Above 2 years of experience in live-service operations, product operations, or related digital entertainment roles; experience in the gaming industry is strongly preferred.
• Experience in coaching team members and developing operational playbooks or processes is preferred.
• Proficient in leveraging AI tools for data analysis and process automation, with strong awareness of emerging technologies and the ability to quickly learn and adopt new tools.

Headquartered in Singapore, Garena was founded in 2009 by Forrest Li and his friends as they aspired to transform their passion for entrepreneurship into a great company. Forrest named the company "Garena," a play on the words "global arena". Since its inception, Garena has seen unprecedented growth and become a leading platform provider for online and mobile entertainment and communication across Southeast Asia, Taiwan and Hong Kong, serving millions of users.

In 2010, Garena launched its first product, Garena+, an online game and social platform for people to meet, chat and play games with each other. By combining a communications tool with compelling digital content, Garena re-invented the business model for online games in Southeast Asia and created a true platform with strong network effects. Since its launch, many premium micro-transaction based online games have been exclusively available on Garena+ including three of the most popular titles in Southeast Asia: League of Legends, Heroes of Newerth, and FIFA Online 3.

Since then, Garena has steadily innovated by adding successful extensions to its original platform:

In 2012, Garena launched TalkTalk, a highly engaging real-time voice and video communication platform.

In 2013, it launched BeeTalk, the first indigenous mobile social network in Southeast Asia. The BeeTalk mobile app helps people create new relationships and join communities based on locations and interests. It has become one of the most popular and fastest growing apps in the region.

Most recently, in 2014 it launched AirPay, one of Southeast Asia's fastest growing payments networks and a key tool for bridging the ‘digital divide’ to provide accessible financial services in emerging markets. Garena users can pay for online games, telephone bills, utilities, and e-commerce transactions on the AirPay network – regardless of whether they have a bank account or credit card.

The combination of PC and mobile, content and communications, and microtransactions and payments is the foundation of Garena's compelling value proposition to both its millions of users and its trusted content and e-commerce partners.

Headquartered in Singapore, Garena was founded in 2009 by Forrest Li and his friends as they aspired to transform their passion for entrepreneurship into a great company. Forrest named the company "Garena," a play on the words "global arena". Since its inception, Garena has seen unprecedented growth and become a leading platform provider for online and mobile entertainment and communication across Southeast Asia, Taiwan and Hong Kong, serving millions of users.

In 2010, Garena launched its first product, Garena+, an online game and social platform for people to meet, chat and play games with each other. By combining a communications tool with compelling digital content, Garena re-invented the business model for online games in Southeast Asia and created a true platform with strong network effects. Since its launch, many premium micro-transaction based online games have been exclusively available on Garena+ including three of the most popular titles in Southeast Asia: League of Legends, Heroes of Newerth, and FIFA Online 3.

Since then, Garena has steadily innovated by adding successful extensions to its original platform:

In 2012, Garena launched TalkTalk, a highly engaging real-time voice and video communication platform.

In 2013, it launched BeeTalk, the first indigenous mobile social network in Southeast Asia. The BeeTalk mobile app helps people create new relationships and join communities based on locations and interests. It has become one of the most popular and fastest growing apps in the region.

Most recently, in 2014 it launched AirPay, one of Southeast Asia's fastest growing payments networks and a key tool for bridging the ‘digital divide’ to provide accessible financial services in emerging markets. Garena users can pay for online games, telephone bills, utilities, and e-commerce transactions on the AirPay network – regardless of whether they have a bank account or credit card.

The combination of PC and mobile, content and communications, and microtransactions and payments is the foundation of Garena's compelling value proposition to both its millions of users and its trusted content and e-commerce partners.