Tenant Relation Officer

PT. Prasada Properti Indonesia; Kota Bandung; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

PT. Prasada Properti Indonesia in Indonesia is seeking a Tenant Relations professional to provide frontline support for tenants, handle inquiries and complaints, and coordinate with departments to resolve issues.

The role emphasizes outstanding communication, teamwork, and professional presentation. The ideal candidate will have a Diploma or Bachelor’s degree, at least 1 year in related roles, strong problem-solving skills, and the ability to work independently while collaborating with a team.

Qualifications

• Diploma (D3) or Bachelor’s Degree in any field; Hospitality, Tourism, Communication, or related fields preferred.
• Minimum 1 year of experience in Tenant Relations, Customer Service, Front Office, or Hospitality.
• Excellent communication and interpersonal skills.
• Good complaint-handling and problem-solving skills.
• Ability to work independently and collaboratively as part of a team.
• Proficient in Microsoft Office and general administrative tasks.
• Well-groomed, friendly, courteous, and professional.

Responsibilities

• Provide professional service to tenants by handling inquiries, complaints, and requests.
• Maintain good relationships and ensure tenant satisfaction.
• Coordinate with relevant departments to resolve tenant issues.
• Perform administrative tasks and maintain tenant records.

Skills

Communication skills

Interpersonal skills

Complaint handling

Problem solving

Teamwork

Independent work

Microsoft Office

Administrative tasks

Professional appearance

Education

Diploma or Bachelor’s degree

Tools

Microsoft Office

Job description

Minimum Diploma (D3) or Bachelor’s Degree (S1) in any field; Hospitality, Tourism, Communication, or related fields are preferred.

Minimum 1 year of experience in Tenant Relations, Customer Service, Front Office, or Hospitality.

Excellent communication and interpersonal skills.

Good complaint-handling and problem-solving skills.

Ability to work independently and collaboratively as part of a team.

Proficient in Microsoft Office and general administrative tasks.

Well-groomed, friendly, courteous, and professional.

Job Descriptions

Provide professional service to tenants by handling inquiries, complaints, and requests.

Maintain good relationships and ensure tenant satisfaction.

Coordinate with relevant departments to resolve tenant issues.

Perform administrative tasks and maintain tenant records.