Teller

Permata Bank; Jakarta Pusat; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

Permata Bank in Jakarta is seeking a Customer Teller to assist customers with opening, closing, and managing accounts, including deposits, withdrawals, transfers and loan payments. You will advise on bank products, educate customers on digital banking, resolve inquiries, and coordinate with other departments to address complex issues while keeping records accurate and compliant with regulations.

A service-oriented mindset and clear communication are essential, with at least 2 years of Teller

Qualifications

• Minimum education of D3/S1 (any major).
• At least 2 years of Teller experience.
• Service-oriented with good communication skills and reliability.

Responsibilities

• Assist customers with opening, closing, and managing bank accounts, including deposits, withdrawals, transfers, and loan payments.
• Resolve customer inquiries regarding accounts, fees and policies with clear information.
• Advise customers on bank products and services to meet financial needs (cards, loans, investments).
• Educate customers on digital banking (online, mobile, ATM).
• Coordinate with other bank departments to resolve complex issues requiring specialized attention.
• Maintain and update customer account records; ensure compliance with banking regulations.

Skills

Teller

Customer service

Communication skills

Teamwork

Education

D3/S1

Job description

Company Description :

We are one of the top 10 biggest banks in terms of assets in Indonesia and listed in the indonesia Stock Exchange, that offer banking products and services that help people and companies to succeed, creating wealth and growth through our Retail Banking, SME and Wholesale businesses.

Why PermataBank ?

Here at PermataBank, you will Learn, Grow, and Make A Difference,

You will have the appetite and the ability to learn many things, challenged to grow beyond ways you can imagine, and see the incredible difference you would have made along the journey.

This is our platform for you. We cannot promise a smooth ride, but rest assured, it is going to be a meaningful journey!

• Learn : We always think innovatively to improve the way we work, making it easier, better and faster.
• Grow : We provide excellent service to customers and encourage excellent performance in our daily work.
• Make a difference : We understand each other and together build strong relationships with internal and external parties based on mutual respect.

Job Description :

• Assist customers with opening, closing, and managing their bank accounts, including checking, savings, and certificates of deposit.
• Process transactions for customers, such as deposits, withdrawals, transfers, and loan payments, ensuring accuracy and efficiency.
• Resolve customer complaints and inquiries regarding account services, fees, and banking policies, providing clear and concise information.
• Advise customers on bank products and services that meet their financial needs, such as credit cards, loans, and investment options.
• Implement fraud prevention measures by monitoring accounts for suspicious activity and verifying customer identity during transactions.
• Educate customers on digital banking services, including online banking, mobile banking apps, and ATM usage, to enhance their banking experience.
• Coordinate with other bank departments to address and resolve complex customer issues that require specialized attention.
• Perform routine administrative tasks, such as maintaining and updating customer account records, preparing documentation, and complying with banking regulations.

Job Requirements :

• Minimum education of D3/ S1 from any major
• At least 2 year of experience as a Teller
• Service-oriented mindset and good communication skills
• Reliable, able to work independently or in a team
• Ability to speak English or other foreign languages is a plus

Directorates :

Consumer & Branch Banking

PT. Bank Permata Tbk hereby informs that the company does not impose any charges in the employee recruitment process.