Telesales Syariah Supervisor

PT Wahana Ottomitra Multiartha (WOM Finance), Tbk; Tangerang; On-site; IDR 167,400,000 - 301,320,000; Full time

Job summary

PT Wahana Ottomitra Multiartha (WOM Finance), Tbk is seeking a Telemarketing Supervisor to lead daily telemarketing activities for Syariah Financing products in Tangerang. You will train agents on product features, disclosures, and closing techniques to ensure compliant and effective sales.

You will monitor productivity, drive sales execution, and implement strategies to hit disbursement targets while maintaining SOPs and Sharia guidelines.

Qualifications

• Bachelor's degree required.
• Minimum 2 years of experience as a Supervisor/Team Lead in Telemarketing/Telesales.
• Strong leadership and coaching capabilities.

Responsibilities

• Lead and direct daily Telemarketing activities for Syariah Financing products, optimizing database utilization from RO and acquisition channels.
• Educate and train agents on Sharia product features, correct contract disclosures (Murabahah / Ijarah / Akad Syariah), and effective closing techniques.
• Maintain zero-finding standards by ensuring all telemarketing calls strictly adhere to internal SOPs and Sharia compliance guidelines.
• Drive daily sales execution, monitor agent productivity, and implement tactical strategies to reach team disbursement targets.

Skills

Leadership

Team management

Coaching

Communication

Negotiation

Interpersonal skills

Education

Bachelor's Degree (S1)

Tools

Microsoft Excel

Google Workspace

Job description

Lead and direct daily Telemarketing activities for Syariah Financing products, optimizing database utilization from both Repeat Order (RO) and acquisition channels.

Educate and train agents on Sharia product features, correct contract disclosures (e.g., Murabahah / Ijarah / Akad Syariah), and effective closing techniques.

Maintain zero-finding standards by ensuring all telemarketing calls strictly adhere to internal SOPs and Sharia compliance guidelines.

Drive daily sales execution, monitor agent productivity, and implement tactical strategies to reach team disbursement targets.

Job Qualifications:

Candidate must possess at least a Bachelor's Degree (S1) in any field.

Minimum 2 years of working experience as a Supervisor/Team Lead in Telemarketing/Telesales (preferably in the multifinance or banking industry).

Strong leadership, team management, and coaching capabilities.

Excellent communication, negotiation, and interpersonal skills.

Good understanding of multifinance business processes and sales workflows.

Proficient in operating Microsoft Excel (for data tracking & reporting) and Google Workspace.

Willing to be placed in Tangerang.

Financial Investment Services More than 10,000 employees