Team Leader Telesales

SAMIR; Jakarta Pusat; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

SAMIR is seeking a dedicated Team Leader for our telesales division in Jakarta to drive performance and ensure daily operations run smoothly in a fintech environment. The role focuses on leading a telesales team, coaching, onboarding new hires, and delivering regular performance reports while adhering to SOPs and regulatory requirements.

Ideal candidates have at least 2 years in telesales, 1 year in a team leadership role, and strong communication and CRM skills to boost productivity and achieve

Qualifications

• Minimum 2 years in telesales or telemarketing.
• Minimum 1 year as a Team Leader.
• Experience with fintech, banking, or financial services preferred.
• Strong leadership, communication, coaching, and team management skills.
• Familiarity with call center systems and dashboards.

Responsibilities

• Lead and motivate the telesales team to achieve daily, weekly and monthly targets.
• Supervise daily activities to ensure tickets are processed per SOPs and regulations.
• Monitor individual and team performance against KPIs.
• Conduct regular coaching, performance reviews and training.
• Support onboarding, product training, and SOP implementation.
• Prepare regular reports on team performance.
• Develop and improve telesales strategies and call scripts.
• Identify ways to improve sales performance.

Skills

Team Leadership

Telesales

Coaching

Communication

CRM Tools

Excel

Problem Solving

Education

Diploma / Bachelor's

Job description

This position is needed to strengthen daily operational management, monitor team performance, improve agent productivity, and ensure that telesales activities are conducted in accordance with company SOPs and applicable regulations.

Job Description :

• Lead and motivate the telesales team to achieve daily, weekly and monthly target
• Supervise and coordinate daily telesales activities to ensure all assigned tickets are processed according to operational targets, company SOPs and applicable regulations
• Monitor individual and team performance against established KPIs
• Conduct regular coaching sessions, performance reviews and training
• Support new employee onboarding, product training, and SOP implementation
• Prepare regular reports on team performance
• Develop and improve telesales strategies and call script
• Identify ways to improve sales performance

Job Qualifications :

• Minimum 2 years of experience in telesales or telemarketing
• Minimum 1 year of experience as a Team Leader
• Minimum Diploma (D3) or Bachelor's Degree (S1) in any major
• Experience in fintech, banking, or financial services is preferred
• Strong leadership, communication, coaching, and team management skills
• Strong problem-solving skills and attention to detail
• Familiarity with call center systems, CRM tools, dashboards, and Microsoft Excel
• Able to work in a fast-paced, target-driven environment

Are you ready to be Samiritans?

We’re on the hunt for visionaries like YOU to drive meaningful impact for Samir Future

Let’s create and thrive together in a fintech environment with ideas and innovation!