Telephone Operator Staff (Midplaza Building)

MidPlaza Holding; Indonesia; Sur place; IDR 44 640 000 - 66 960 000; Plein temps

Résumé du poste

MidPlaza Holding is seeking a professional Reception/Front Office candidate in Indonesia. The role involves warmly welcoming guests, maintaining a tidy reception, and operating multiple systems including VMS and telephone setups.

You will manage registrations, provide building information, and assist with daily records and handovers. Ideal applicants have a D3 diploma, strong English, teamwork, and a service-oriented mindset, with familiarity in Microsoft Office and general computer

Qualifications

• Minimum Diploma (D3) education, preferably in a related field.
• Previous experience in Reception, Front Office, Customer Service, or a similar role is an advantage
• Well-groomed with professional appearance
• Excellent communication and interpersonal skills, with a professional and service-oriented attitude
• Proficient in English, both spoken and written
• Strong teamwork and collaboration skills
• Proficient in Microsoft Office and general computer applications
• Relevant certifications or professional training are an advantage

Responsabilités

• Deliver a professional and courteous welcome to all guests, clients, and employees, ensuring a consistently positive first impression
• Maintain a clean, organized, and fully equipped reception area
• Operate and monitor work-related equipment and systems, including telephone systems, Visitor Management System (VMS), car call systems, computers, and other supporting equipment
• Handle incoming calls, messages, and inquiries accurately and professionally, escalating matters to the appropriate parties when required
• Manage the guest registration process through the VMS, including identity verification, data entry, access card registration, providing necessary guidance or assistance, and monitoring guest entry and exit
• Provide accurate information regarding the building, facilities, retail and restaurant tenants, and visitor procedures
• Maintain and prepare daily records of visitor logs, telephone calls, incidents, and ensure proper shift handover between teams
• Handle lost and found items in accordance with established procedures and company policies
• Report and assist to the supervisor in resolving technical issues with relevant teams
• Coordinate with Security regarding visitor access and potential security concerns

Connaissances

Excellent communication

Interpersonal skills

Customer service orientation

Teamwork

Professional appearance

Formation

Diploma (D3)

Outils

Microsoft Office

General computer skills

Description du poste

• Deliver a professional and courteous welcome to all guests, clients, and employees, ensuring a consistently positive first impression
• Maintain a clean, organized, and fully equipped reception area
• Operate and monitor work-related equipment and systems, including telephone systems, Visitor Management System (VMS), car call systems, computers, and other supporting equipment
• Handle incoming calls, messages, and inquiries accurately and professionally, escalating matters to the appropriate parties when required
• Manage the guest registration process through the VMS, including identity verification, data entry, access card registration, providing necessary guidance or assistance, and monitoring guest entry and exit
• Provide accurate information regarding the building, facilities, retail and restaurant tenants, and visitor procedures
• Maintain and prepare daily records of visitor logs, telephone calls, incidents, and ensure proper shift handover between teams
• Handle lost and found items in accordance with established procedures and company policies
• Report and assist to the supervisor in resolving technical issues with relevant teams
• Coordinate with Security regarding visitor access and potential security concerns

Requirements

• Minimum Diploma (D3) education, preferably in a related field
• Previous experience in Reception, Front Office, Customer Service, or a similar role is an advantage
• Well-groomed with professional appearance
• Excellent communication and interpersonal skills, with a professional and service-oriented attitude
• Proficient in English, both spoken and written
• Strong teamwork and collaboration skills
• Proficient in Microsoft Office and general computer applications
• Relevant certifications or professional training are an advantage