Front Office Staff

Siloam Hospitals Group; Kepulauan Bangka Belitung; Vor Ort; IDR 33.480.000 - 60.264.000; Vollzeit

Zusammenfassung

Siloam Hospitals Group in Indonesia is seeking a professional receptionist to be the first point of contact for visitors, directing them to the appropriate hospital staff and services.

You will maintain a tidy front desk, manage forms and leaflets, support staff across departments, and uphold excellent patient service with empathy.

Experience with front office software and EHR is preferred; strong communication and adaptability are essential in a fast-paced hospital environment.

Qualifikationen

• Minimum Highschool Graduate or Diploma (D3) in Healthcare Administration, Business Administration, or related major.
• Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions.
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (Excel and Word).
• Ability to work in a fast-paced environment and adapt to changing circumstances.

Aufgaben

• Handle questions from visitors and connect them with the right hospital staff.
• Keep the front desk tidy and stocked with forms and leaflets.
• Train, supervise and support receptionists, security guards and call center agents.
• Ensure timely and accurate customer service and respond to complaints.
• Manage patient interactions with professionalism and empathy.

Kenntnisse

Excellent interpersonal skills

Patient interactions

Empathy

Ability to handle a fast-paced env

Ausbildung

Highschool Diploma / D3 in Healthcare Administration or Business Administration

Tools

Front office software

Electronic health records (EHR)

Microsoft Office (Excel/Word)

Jobbeschreibung

• The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.
• Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).
• Train, supervise and support company staff, including receptionists, security guards and call center agents.
• Ensure timely and accurate customer service.
• Handle specific customer complaints and requests.
• Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major
• Healthcare Administration, Business Administration, or any related major
• Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.
• Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major
• Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).
• Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.