Technical Support Officer

Indodana; Jakarta Pusat; Presencial; IDR 44.640.000 - 78.120.000; Jornada completa

Descripción de la vacante

Indodana mengundang Anda untuk bergabung sebagai Technical Support Officer di kantor kami di Jakarta. Peran ini akan memberikan dukungan teknis untuk pengguna terkait masalah aplikasi dan sistem, dengan fokus pada penyelesaian masalah secara tepat waktu serta dokumentasi yang akurat.

Anda akan menangani permintaan melalui tiket atau email layanan, membaca log sistem, dan berkolaborasi dengan tim TI untuk eskalasi apabila masalah kompleks.

Formación

• Gelar Sarjana IT atau bidang terkait.
• Pengalaman minimal 1 tahun, magang juga dipertimbangkan.
• Menguasai Windows, Linux menjadi nilai tambah.
• Keterampilan komunikasi dan pemecahan masalah.
• Mampu bekerja mandiri maupun tim.
• Terampil memakai Excel/Google Sheets.

Responsabilidades

• Memberikan dukungan teknis dan bantuan kepada pengguna terkait masalah aplikasi dan sistem.
• Troubleshoot dan selesaikan masalah teknis secara tepat waktu.
• Menangani permintaan pengguna melalui tiket atau email layanan.
• Mencatat proses troubleshooting, solusi, dan penyelesaian insiden.
• Eskalasikan isu teknis kompleks ke tim TI atau departemen terkait.

Conocimientos

Komunikasi jelas

Pemecahan masalah

Kerja tim

Kemandirian

Educación

Sarjana TI atau bidang terkait

Herramientas

Excel

Google Sheets

Ticketing system

Descripción del empleo

Technical Support Officer

Perusahaan : Indodana Jenis Pekerjaan : Full-Time Jakarta, Indonesia

Deskripsi Pekerjaan - Technical Support Officer

Company Description

Indodana Fintech is an OJK-licensed financial technology company that operates a credit marketplace for peer-to-peer loans. Our mission is to achieve financial inclusion by enabling lenders to provide loans to the 100 million underbanked Indonesians. Leveraging sophisticated big data and artificial intelligence technologies, we connect hundreds of lenders with creditworthy borrowers every day. Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia.

Job Description

• Provide technical support and assistance to users regarding application and system issues.
• Troubleshoot and resolve technical problems in a timely and effective manner.
• Handle user requests and technical incidents received through ticketing systems or customer service email.
• Document troubleshooting processes, solutions, and incident resolutions.
• Escalate complex technical issues to the appropriate IT team or other internal departments when necessary.

Qualifications

• Bachelor's degree in Information Technology or a related field.
• Minimum 1 Year of experience in similar positions.Fresh graduates with internship experience are equally valued
• Familiar with Windows operating systems; knowledge of Linux is an advantage.
• Strong communication and problem-solving skills.
• Ability to work independently as well as in a team.
• Willing to handle technical issues and provide customer service support.
• Experienced & skilled in Excel / Google Sheets processing.
• Disciplined and results-oriented in achieving quality & speedy execution.
• Skilled in Data base query and can read the log system data.