Technical Support Officer

Cermati; Jakarta Pusat; Presencial; IDR 55 800 000 - 100 440 000; Tempo integral

Resumo da oferta

Indodana Fintech is seeking an IT Helpdesk Support professional to assist users with application and system issues. You will troubleshoot technical problems, handle service requests via tickets or email, and document resolutions for knowledge base and compliance.

The role requires a IT-related degree, at least 1 year of relevant experience, strong communication, and the ability to work independently or in a team.

Qualificações

• Bachelor's degree in IT or related field.
• Minimum 1 year of experience in similar roles; fresh graduates with internship welcome.
• Familiar with Windows operating systems; Linux knowledge is a plus.
• Strong communication and problem-solving abilities.
• Able to work independently or in a team.
• Willing to handle technical issues and provide customer service support.
• Experience with Excel or Google Sheets processing.
• Disciplined and results-oriented with quick execution.
• Skilled in database queries and reading log data.

Responsabilidades

• Provide technical support and assistance to users for application and system issues.
• Troubleshoot and resolve technical problems in a timely manner.
• Handle user requests and incidents via ticketing systems or email.
• Document troubleshooting steps, solutions, and incident resolutions.
• Escalate complex issues to the appropriate IT team when needed.

Conhecimentos

Windows familiarity

Linux knowledge

Communication skills

Problem-solving

Teamwork

Customer service

Excel/Google Sheets

Log reading

Formação académica

Bachelor's degree in Information Technology

Descrição da oferta de emprego

Indodana Fintech is an OJK-licensed financial technology company that operates a credit marketplace for peer-to-peer loans. Our mission is to achieve financial inclusion by enabling lenders to provide loans to the 100 million underbanked Indonesians. Leveraging sophisticated big data and artificial intelligence technologies, we connect hundreds of lenders with creditworthy borrowers every day.

Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia.

Job Description

• Provide technical support and assistance to users regarding application and system issues.
• Troubleshoot and resolve technical problems in a timely and effective manner.
• Handle user requests and technical incidents received through ticketing systems or customer service email.
• Document troubleshooting processes, solutions, and incident resolutions.
• Escalate complex technical issues to the appropriate IT team or other internal departments when necessary.

Qualifications

• Bachelor's degree in Information Technology or a related field.
• Minimum 1 Year of experience in similar positions.Fresh graduates with internship experience are equally valued
• Familiar with Windows operating systems; knowledge of Linux is an advantage.
• Strong communication and problem-solving skills.
• Ability to work independently as well as in a team.
• Willing to handle technical issues and provide customer service support.
• Experienced & skilled in Excel / Google Sheets processing.
• Disciplined and results-oriented in achieving quality & speedy execution.
• Skilled in Data base query and can read the log system data.

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