Fintech Tech Support Engineer

Cermati.com; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Indodana Fintech is seeking a proactive IT Support specialist to assist users with application and system issues, troubleshoot problems, and manage incidents through the ticketing system.

The role requires a Bachelor's in IT, at least 1 year of experience, strong communication, and the ability to work both independently and in a team in Jakarta. Familiarity with Windows and basic Linux, plus Excel/Google Sheets, is preferred.

Qualifications

• Bachelor's degree in Information Technology or related field.
• Minimum 1 year of experience in similar positions; internships welcome.
• Familiar with Windows; Linux knowledge is an advantage.
• Strong communication and problem-solving skills.
• Able to work independently as well as in a team.
• Experienced in Excel / Google Sheets processing.
• Skilled in database queries and reading log data.

Responsibilities

• Provide technical support and assistance to users regarding application and system issues.
• Troubleshoot and resolve technical problems in a timely and effective manner.
• Handle user requests and technical incidents received through ticketing systems or customer service email.
• Document troubleshooting processes, solutions, and incident resolutions.
• Escalate complex technical issues to the appropriate IT team or other internal departments when necessary.

Skills

Windows OS

Linux basics

Excel/Google Sheets

Customer service

Communication skills

Problem solving

Independent & team work

Education

Bachelor's degree in Information Technology

Tools

Ticketing system

Job description

Indodana Fintech is seeking a proactive IT Support specialist to assist users with application and system issues, troubleshoot problems, and manage incidents through the ticketing system.

The role requires a Bachelor's in IT, at least 1 year of experience, strong communication, and the ability to work both independently and in a team in Jakarta. Familiarity with Windows and basic Linux, plus Excel/Google Sheets, is preferred.