Fintech Technical Support Specialist

Cermati; Jakarta Pusat; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

Indodana Fintech is seeking an IT Helpdesk Support professional to assist users with application and system issues. You will troubleshoot technical problems, handle service requests via tickets or email, and document resolutions for knowledge base and compliance.

The role requires a IT-related degree, at least 1 year of relevant experience, strong communication, and the ability to work independently or in a team.

Qualifications

• Bachelor's degree in IT or related field.
• Minimum 1 year of experience in similar roles; fresh graduates with internship welcome.
• Familiar with Windows operating systems; Linux knowledge is a plus.
• Strong communication and problem-solving abilities.
• Able to work independently or in a team.
• Willing to handle technical issues and provide customer service support.
• Experience with Excel or Google Sheets processing.
• Disciplined and results-oriented with quick execution.
• Skilled in database queries and reading log data.

Responsibilities

• Provide technical support and assistance to users for application and system issues.
• Troubleshoot and resolve technical problems in a timely manner.
• Handle user requests and incidents via ticketing systems or email.
• Document troubleshooting steps, solutions, and incident resolutions.
• Escalate complex issues to the appropriate IT team when needed.

Skills

Windows familiarity

Linux knowledge

Communication skills

Problem-solving

Teamwork

Customer service

Excel/Google Sheets

Log reading

Education

Bachelor's degree in Information Technology

Job description

Indodana Fintech is seeking an IT Helpdesk Support professional to assist users with application and system issues. You will troubleshoot technical problems, handle service requests via tickets or email, and document resolutions for knowledge base and compliance.

The role requires a IT-related degree, at least 1 year of relevant experience, strong communication, and the ability to work independently or in a team.