Technical Support Engineer

PT Belfone Communications Indonesia; Jakarta Selatan; Hybrid; IDR 180,000,000 - 360,000,000; Full time

Job summary

Belfone Communications Indonesia seeks a technically skilled Technical Support Engineer to cover pre-sales and PoC activities for strategic customers, collaborating with Belfone Product Line Management and Sales. This role focuses on network-level technical proposals, PoCs, and guidance to the sales team.

The candidate should have 5 years of presales experience, strong DMR/wireless knowledge, and excellent communication, with Proficiency in English.

Qualifications

• Bachelor's degree required in Electronics, Electrical, or Telecommunication Engineering.
• Minimum 5 years in Presales roles or similar.
• Strong knowledge of DMR and wireless products and industry practices.
• Ability to work autonomously and in remote office settings.

Responsibilities

• Develop technical proposals for customers at the network level.
• Present technical proposals to customers.
• Collaborate with service and project engineers to develop solutions that meet Belfone’s goals.
• Support the sales manager with RFx responses and project proposals.
• Lead PoC efforts, defining optimized technical and economical solutions.
• Provide training on network concepts to Sales, Technical Assistance Staff, and partners.
• Maintain technical guidelines and white papers with Belfone Marketing.

Skills

DMR/wireless knowledge

Presales experience

Technical proposal development

Client engagement

English proficiency

Education

Bachelor's degree in Electronics/Electrical/Telecommunication Engineering

Tools

Microsoft Word

Excel

PowerPoint

Job description

The technical support engineer is responsible for the whole spectrum of pre-sales technical support engineer and Proof Of concept for Belfone sales force and for selected customers, respectively. This will include, but not limited to, keeping in close contact with strategic customers, Belfone Product Line Management, and Belfone sales manager.

Key responsibilities

Work out technical proposals for customers at the network level, Present technical proposals to customers.

Analyze customer needs and team with service, project engineers to develop technical solutions that meet Belfone’s strategic goals in terms of accounts.

Support the sales manager with the evaluation and preparation of the technical response to customer RFx and projects. The technical support engineer is responsible for those chapters or questions related to Belfone Statement of Compliances (SOC) and Bill of Materials.

Executing the DMR Proof of Concepts including writing the test setup and compilation of results together with the sales manager, the technical support engineer is responsible for defining the most optimized technical solution from both the technical and economical perspective. This includes product demonstration, product selection and product configuration.

Conceptual studies of network architectures and functionalities

Specification functionalities of future releases. Feedback interface between Client Engineering and Strategic Product Development

Support of Strategic Customers: general technical consulting on product

Business cases, e.g. Belfone solutions vs. competitive or alternate solutions

Competitors and Market analysis

Training: Give technical training on network concepts and customers’ requirements to Sales, Technical Assistance Staff as appropriate, product training to customers, channel partners and service providers.

Proof of Concepts, Trials and demonstration of Belfone Products

Manage & maintain technical guideline documents.

Manage & maintain white papers and application nodes in collaboration with Belfone Marketing team.

About you

Bachelor's Degree or Engineering Degree Electronics/Electrical/Telecommunication. Preferably wireless background Career/Experience.

5 years’ Experience in Presales Roles or Similar.

Autonomy: Energetic and self-motivated, works under normal supervision with a high level of independence.

Work is reviewed for accuracy and overall adequacy.

Knowledge: Solid Knowledge about DMR or wireless products and solutions, knowledge of industry general practices, techniques, and standards. Highly desirable previous knowledge/exposure to telecommunication projects.

Problem solving: Develops solutions to a variety of problems of moderate scope and complexity where analysis of situation or data requires reviewing identifiable factors. Identify his scope of solutions ability and escalates both on time and to the appropriate level when necessary.

Strong ability for self-sufficiency, works well with salespeople and ability to work in remote office setting.

In-depth knowledge of Belfone Product and solutions.

Strong customer and client focus.

Technical skills to understand integration with third party providers and to learn about new solutions and applications.

Ability to learn technical details on the portfolio and competitive products as well as technical concepts.

Strong abilities for self-sufficiency and teamwork, as situation requires.

Good writing skills for technical topics.

Able to work under pressure and under a short notice environment and to handle multiple projects at the same time.

Broad knowledge of telecom technologies in the field of DMR and other networking.

Systematic approach to solution design.

Strong communication skills, both in written (reports) and spoken (presentations) forms.

Highly desirable knowledge about vertical customers and needs.

Proficient in English both written and spoken, mandarin is preferable.

Competent in Microsoft Word, Excel, and PowerPoint.

About us

Founded in 1989, Belfone Communication is one of the world's leading wireless communication equipment and solution providers. We have the core technologies of PDT, DMR, POC, LTE, MESH, traditional analog etc. The solution includes private portable communication systems, professional police trunking communication systems, emergency rescue communication command and dispatch systems, broadband ad-hoc networks including narrowband and broadband convergence, public-private convergence, emergency self-organized network, etc., to help customers to realize the integration of communication and management.

Website: www.belfone.id