Technical Support (Chemical Additives)

PT Khastar advance limited; Jakarta Utara; On-site; IDR 267,840,000 - 468,720,000; Full time

Benefits offered by this job

Product training

Career development opportunities

Competitive salary and benefits

Job summary

PT Khastar Advance Limited in Jakarta collaborates with the sales team to provide technical support for chemical additives, including product selection, formulation development, application testing, and troubleshooting to help complete sales orders and achieve team targets.

The role communicates with cooperative clients' technical and production teams, offers pre-sales consultation and after-sales resolution, and supports formula optimization and cost reduction strategies for stable partnerships.

Qualifications

• College diploma or above with proficiency in English or Mandarin.
• At least 5 years of technical support experience in chemical additives.
• Familiar with coatings, inks, adhesives additives and related industries.
• Capable of independent market development and negotiations.

Responsibilities

• Provide technical support to sales team on chemical additives, including product selection, formulation, testing, and troubleshooting.
• Coordinate with cooperative clients' technical and production teams for pre- and post-sales support.
• Research market trends and deliver regular technical analysis to guide product strategy.
• Support lifecycle management of clients and maintain long-term partnerships.

Skills

Technical support

Market development

Customer relationship management

Communication skills

Sales coordination

Education

College diploma or above

Job description

Work closely with the sales team to provide technical support for various chemical additives, including product selection, formula development, application testing, and troubleshooting, to help complete sales orders and achieve team sales targets assigned by the company.

Communicate with the technical and production teams of cooperative clients, understand their production requirements, and provide pre-sales technical consultation and after-sales problem resolution, including formula optimization, alternative raw material search, and cost reduction solutions, to support the sales team in sustaining stable cooperation.

Research market trends, competitor product updates, and technical developments in the chemical additive industry. Collect customer feedback and technical requirements, and deliver regular technical analysis reports to support the company's product strategy and optimization.

Support the sales team in managing the technical lifecycle of clients, including product testing coordination, technical training, complaint handling, and relationship maintenance, to build long-term and stable strategic customer partnerships.

Job Requirements

College diploma or above; proficient in English or Mandarin as working language.

At least 5 years of technical support experience (it's good if u have an experience in chemical additives). Familiar with product features and application scenarios of additives for coatings, inks, adhesives and related industries, with mature sales thinking.

Preferred qualifications: familiar with procurement procedures, business communication norms and cooperation standards of Asia manufacturers; well-versed in market rules of the chemical industry in Asia.

Capable of independent market development, business negotiation, customer relationship maintenance and payment collection follow-up. Able to work under pressure, target-oriented, and good at tapping customers’ potential demands.

Salary & Benefits

• Competitive basic salary (commensurate with experience); 13 months salary
• 1.5 hours lunch break
• Product technical training and career development opportunities;
• Professional and supportive working environment.