Sales Support Supervisor

PT Merdeka Copper Gold; Sulawesi Tengah; On-site; IDR 175,070,028 - 350,140,056; Full time

Job summary

PT Merdeka Copper Gold is seeking a qualified professional to manage customer order processing and coordinate with logistics. The ideal candidate should possess a Bachelor's Degree and at least 2 years of relevant experience in sales support, ideally within the mining industry.

Fluency in English and Mandarin is crucial for effective communication with clients and teams. This position may require work across multiple locations, including the office and the Morowali site.

Qualifications

• Minimum 2 years of relevant experience in sales support, business administration, or related roles.
• Experience in mining or refinery industries is preferred.
• Willing to work in multiple locations, including Office and Morowali site.

Responsibilities

• Manage and coordinate customer order processing.
• Communicate customer feedback and requirements to internal teams.
• Liaise with customers and internal teams for issue resolution.
• Coordinate with Operations and Logistics for delivery.
• Collaborate with external parties for smooth shipment.
• Engage with customers to strengthen relationships.
• Monitor inventory levels to support sales targets.
• Align with management strategies to achieve sales plans.

Skills

English proficiency

Mandarin proficiency

Communication skills

Coordination skills

Microsoft Office

Education

Bachelor's Degree in Business Administration or related field

Tools

Data processing tools

Job description

Responsibilities

• Manage and coordinate customer order processing to ensure accuracy, timeliness, and alignment with agreed terms.
• Communicate customer feedback, requirements, and concerns effectively to internal stakeholders to support continuous improvement.
• Act as a key liaison between customers and internal teams to ensure smooth execution of ongoing processes and prompt issue resolution.
• Coordinate with Operations and Logistics teams to ensure all delivery aspects (specifications, schedules, and documentation) meet customer requirements and deadlines.
• Collaborate with Operations teams and external parties, including vessel owners, stevedores, agents, customs, and surveyors, to ensure smooth shipment and delivery processes.
• Maintain regular engagement with customers through scheduled visits to strengthen relationships and identify business opportunities.
• Monitor inventory levels in alignment with sales targets and provide recommendations to support supply-demand balance.
• Align with management strategies and support the execution of sales plans to achieve business targets.

Qualifications

• Minimum Bachelor's Degree (S1) in Business Administration, Marketing, or a related field.
• Minimum 2 years of relevant experience in sales support, business administration, or related roles; experience in mining or refinery industries is preferred.
• Proficient in both English and Mandarin (spoken and written), with the ability to handle communications with Chinese clients and site operational teams.
• Strong proficiency in Microsoft Office and data processing tools.
• Excellent communication, coordination, and interpersonal skills.
• Willing to work in multiple locations, including Office and Morowali site.