Executive/Senior Executive, Client Solutions

Maha; Batam; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Maha Asia in Batam is seeking an Executive/Senior Executive, Client Solutions to support and grow a portfolio of B2B customers through proactive outbound engagement, order generation, quotation follow-up and responsive customer service.

You will work closely with the Singapore-based Client Solutions, Technical, and Business Operations teams to ensure smooth order fulfilment and a positive customer experience.

Qualifications

• Based in Batam with 1–3 years in telesales, inside sales or customer-facing roles.
• Diploma or Bachelor's degree in Business, Chemistry, Chemical Engineering, or related discipline.
• Experience with order processing or B2B customer support is a plus.

Responsibilities

• Proactively call customers to generate and close orders and meet sales targets.
• Prepare and issue price quotations and follow up on outstanding quotes.
• Coordinate with Singapore teams to ensure on-time order fulfilment.
• Respond promptly to inquiries and provide proactive customer service.
• Record inbound inquiries, opportunities and outcomes in CRM and sales tools.

Skills

Telesales

Inside sales

Customer service

CRM systems

Order processing

Quotation management

Sales follow-up

Education

Diploma or Bachelor's Degree in Business/Chemistry/Chemical Engineering

Tools

CRM systems

Microsoft Excel

Order-entry systems

Quotation tools

Job description

About Maha Asia

Maha Asia is a specialty chemicals company with more than 50 years of presence in Southeast Asia. We support manufacturers in various industries with a strong focus on sustainability, agility, and long-term partnerships.

Today, Maha Asia operates across 12 countries and 19 offices. We are in the midst of a business transformation—building a people-first, service-centred organisation that is ready for the future.

About the Role:

We are looking for an Executive/Senior Executive, Client Solutions to support and grow an assigned portfolio of B2B customers through proactive outbound engagement, order generation, quotation follow-up and responsive customer service.

You will work closely with the Singapore-based Client Solutions, Technical, and Business Operations teams to ensure smooth order fulfilment and a positive customer experience.

What You’ll Be Doing:

1.Sales & Order Generation

• Proactively call assigned customers on a regular cadence to generate, follow up on, and close orders.
• Achieve sales target for the assigned customers.
• Build and manage a weekly call list, tracking outreach, conversion, and pipeline for the assigned customer base.
• Identify upsell and cross-sell opportunities within existing accounts, and follow up on leads passed from the Singapore team.

2.Order Processing & Quotation Support

• Accurately process customer orders and ensure timely, correct entry into the order management system.
• Prepare and issue price quotations in accordance with approved pricing guidelines.
• Follow up actively on outstanding quotations to convert them into confirmed orders.
• Support order and delivery planning, coordinating with the Singapore Business Operations team to ensure on-time fulfilment.

3.Customer Engagement & Support

• Act as the first point of contact for assigned customers, responding to calls and inquiries promptly.
• Handle order-related questions and basic issue resolution, escalating to Singapore-based team members where needed.

4.Inbound Customer & Lead Handling

• Handle inbound enquiries from new or unassigned customers who contact Maha directly.
• Understand customer requirements and guide customers towards suitable products or solutions.
• Convert inbound enquiries into sales opportunities and orders where possible.
• Maintain accurate records of inbound enquiries, follow-up actions and outcomes.
• Identify recurring, high-potential or strategically relevant customers and highlight them to the Singapore Client Solutions team for further follow-up or account assignment.

5.Market & Product Knowledge

• Maintain working knowledge of paint, coatings, construction, ink, and adhesive products sufficient to answer customer questions and support sales conversations.
• Build familiarity with Engineering Materials and Advanced Cleaning Solutions where relevant.
• Gather and communicate customer feedback, purchasing patterns, competitor information and relevant market signals to the Singapore Client Solutions team.

6.Internal Coordination & Data

• Coordinate closely with the Singapore-based Client Solutions, Technical, and Business Operations teams to ensure smooth order fulfillment and customer servicing.
• Maintain accurate and up-to-date sales activity, quotation, pipeline and order information in the designated CRM and order management systems.

7.Special Projects

• Support other projects and tasks assigned by the company.

What We’re Looking For:

• Must based in Batam
• Diploma or Bachelor's Degree in Business, Chemistry, Chemical Engineering, or a related discipline.
• 1–3 years of experience in telesales, inside sales, outbound sales, customer service, sales support or a related customer-facing role.
• Fresh graduates with strong communication skills, sales aptitude and relevant experience may be considered.
• Exposure to paint, coatings, construction materials, inks, adhesives, Engineering Materials or Advanced Cleaning Solutions would be beneficial.
• Experience with order processing, quotations, or B2B customer support is an advantage.
• Strong verbal communication skills with the ability to communicate clearly, confidently and persuasively over the phone.
• Sales-oriented and target-driven, with a proactive and persistent approach to customer follow-up.
• Customer-focused and responsive, with a solutions-oriented mindset.
• Well organised and detail-oriented, with the ability to manage a high volume of calls, quotations, orders and follow-up activities.
• Comfortable using CRM systems, order-entry systems, Microsoft Excel and quotation or sales administration tools.