Technical Support

Atlas Copco; Jakarta Pusat; On-site; IDR 180,000,000 - 280,000,000; Full time

Benefits offered by this job

Culture of trust and accountability

Lifelong learning and career growth

Innovation powered by people

Comprehensive compensation andBenefits

Health and well-being

Job summary

Atlas Copco Indonesia is seeking a Technical Support professional to provide structured, timely technical support to field service engineers, backoffice, service operations, and customers in Jakarta. The role reports to the National Technical Support Manager and involves on-site support when needed.

You will train staff, analyze local product quality, and deliver accurate service information across compressed air installations, with a focus on proactive issue reporting and continuous improvement.

Qualifications

• Knowledge in Compressed Air or engineering System.
• Good analytical and problem solving skills.
• Able to operate Microsoft Office Applications.
• Have a good command of written and spoken English & Mandarin.

Responsibilities

• Continuously follow up and analysis of the local product quality; proactive failure reporting & support requests to TS in the PCs.
• Play an active role in providing onsite technical support if required and project support requests from PCs.
• Provide accurate and up-to-date service information covering all aspects of a compressed air installation.
• Plan and conduct technical trainings to assure field competence and skills are in pace with equipment development and installed base.

Skills

Compressed Air knowledge

Analytical thinking

Problem solving

English & Mandarin

Tools

Microsoft Office

Job description

As a Technical Support, your mission is to offering structured, most professional and timely technical support to the FSE's, Backoffice, service operations, customers, dealers/distributors and regions. You will report to National Technical SupportManager.

You will

• Continuously follow up and analysis of the local product quality Take care of a proactive failure reporting & support request towards TS in the PC's
• Play an active role in providing onsite technical support if required and project support requests from PC's
• Provide accurate and up to date service information covering all aspects of a compressed air installation
• Plan & conduct technical trainings to assure field competence & skills are in pace with equipment development and installed base

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have 3- 5 years of experience, working in operation of high quality industrial machines, and preferably air compressors.

• Knowledge in Compressed Air or engineering System
• Good analytical and problem solving skills
• Able to operate Microsoft Office Applications
• Have a good command of written and spoken English & Mandarin
  

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

On-Site
This role requires you to work on-site at our office in Jakarta, Indonesia. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website

Posting End Date: 10/17/26 Legal Entity: PT Atlas Copco Indonesia