Assistant Manager - Product Support (Aftersales)

PT Kobelindo Compressors; Jakarta Utara; On-site; IDR 334,800,000 - 613,800,000; Full time

Job summary

PT Kobelindo Compressors seeks a qualified leader to head the Product Support team, driving aftersales and spare parts sales while ensuring top-tier customer satisfaction.

You will develop the customer base, provide technical and commercial solutions, and coordinate with Service, Logistics, Marketing, and Management to deliver seamless aftersales operations and strong business results.

Qualifications

• Bachelor’s degree in engineering or related field.
• 5+ years in Product Support, After Sales, or Service roles.
• Proven experience as Team Leader / Supervisor.

Responsibilities

• Lead, manage, and develop the Product Support team to meet aftersales and spare parts sales targets.
• Build and strengthen long-term relationships with existing customers.
• Develop and maximize spare parts sales and service opportunities.
• Identify customer needs and provide technical and commercial solutions.
• Analyze and resolve compressor-related technical issues with service/technical teams.
• Coordinate with Service, Supply & Logistics, Marketing, and Management for smooth aftersales processes.
• Handle customer escalations and maintain close communication with key accounts.
• Coach and evaluate team members with technical and customer-handling guidance.
• Represent the company in meetings, exhibitions, and industry activities.
• Conduct regular customer visits to understand needs and identify opportunities.

Skills

Team leadership

Aftersales sales

Customer relationship

Technical problem solving

Communication

Coaching/mentoring

Business development

Education

Bachelor's Degree in Engineering

Job description

Lead, manage, and develop the Product Support team to achieve aftersales and spare parts sales targets and business objectives.

Build, maintain, and strengthen long-term relationships with existing customers, ensuring high customer satisfaction and retention.

Develop and maximize the existing customer base through spare parts sales, service-related opportunities, and other aftersales solutions.

Identify customer needs and provide appropriate technical and commercial solutions related to air compressors, spare parts, and aftersales requirements.

Analyze and support the resolution of technical issues and compressor-related cases, working closely with Service and Technical teams to ensure effective and timely solutions.

Coordinate closely with Service, Supply & Logistic, Marketing, and Management to ensure smooth aftersales processes and excellent customer service.

Handle and support customer escalations, particularly those involving technical issues, spare parts availability, product performance, and service requirements.

Conduct regular customer visits and maintain close communication with key accounts to understand their operational needs and identify potential business opportunities.

Coach, mentor, and evaluate Product Support team members, including providing technical, commercial, and customer-handling guidance where necessary.

Support and represent the company in customer meetings, technical discussions, exhibitions, seminars, and other industry-related activities.

Requirements:

Minimum Bachelor’s Degree in Engineering (Mechanical, Electrical, or related field preferred).

Minimum 5 years of working experience in Product Support, After Sales, Service (Technician) or related functions, preferably in an industrial/B2B environment.

Proven experience as Team Leader / Supervisor in Product Support, After Sales, or Service function is mandatory.

Strong understanding of aftersales processes, spare parts sales, customer retention, and service-related business development.

Strong technical knowledge and ability to analyze and resolve compressor-related technical problems or industrial equipment issues.

Experience with Air Compressors is highly preferred; experience with industrial equipment such as HVAC, Generator, Boiler, Pump, Chiller, or similar equipment is a significant advantage.

Strong commercial awareness with the ability to identify and convert aftersales and spare parts opportunities from existing customers.

Excellent leadership, communication, customer relationship, and interpersonal skills.

High integrity, professional attitude, customer-oriented, and result-oriented mindset.

Possess a valid Driving License (SIM A).

We are a joint venture company, between Kobelco Machinery Asia Pte.Ltd (KMA), Nomura Trading and PT. Cakrawala Ardera Kencana (CAK). Airindo is holding company

We provide Kobelco Compressors which are well known for their capability and high technology.

Currently we are looking for highly qualified, self starter, hard working and strong leadership professional qualification to fill up the following position as :

Machinery & Automation 101-1,000 employees