On-Site Technical Support Engineer - Training & Growth

Atlas Copco; Jakarta Pusat; On-site; IDR 180,000,000 - 280,000,000; Full time

Benefits offered by this job

Culture of trust and accountability

Lifelong learning and career growth

Innovation powered by people

Comprehensive compensation andBenefits

Health and well-being

Job summary

Atlas Copco Indonesia is seeking a Technical Support professional to provide structured, timely technical support to field service engineers, backoffice, service operations, and customers in Jakarta. The role reports to the National Technical Support Manager and involves on-site support when needed.

You will train staff, analyze local product quality, and deliver accurate service information across compressed air installations, with a focus on proactive issue reporting and continuous improvement.

Qualifications

• Knowledge in Compressed Air or engineering System.
• Good analytical and problem solving skills.
• Able to operate Microsoft Office Applications.
• Have a good command of written and spoken English & Mandarin.

Responsibilities

• Continuously follow up and analysis of the local product quality; proactive failure reporting & support requests to TS in the PCs.
• Play an active role in providing onsite technical support if required and project support requests from PCs.
• Provide accurate and up-to-date service information covering all aspects of a compressed air installation.
• Plan and conduct technical trainings to assure field competence and skills are in pace with equipment development and installed base.

Skills

Compressed Air knowledge

Analytical thinking

Problem solving

English & Mandarin

Tools

Microsoft Office

Job description

Atlas Copco Indonesia is seeking a Technical Support professional to provide structured, timely technical support to field service engineers, backoffice, service operations, and customers in Jakarta. The role reports to the National Technical Support Manager and involves on-site support when needed.

You will train staff, analyze local product quality, and deliver accurate service information across compressed air installations, with a focus on proactive issue reporting and continuous improvement.