Technical Account Manager

Elitery Global Technology LLC; Jakarta Pusat; Hybrid; IDR 167,400,000 - 334,800,000; Full time

Job summary

Elitery is seeking a Project Manager to lead strategic customer initiatives, manage timelines and budgets, and coordinate cross-functional teams to deliver critical IT projects.

The role requires strong communication and problem-solving skills, with experience in Cloud Computing, data centers, and network infrastructure. Hybrid work arrangements are available, focusing on client-facing delivery and operational excellence.

Qualifications

• Bachelor's degree required.
• Strong communication, interpersonal and problem-solving abilities.
• Experience in Cloud Computing, On-Premise Infrastructure, Data Centers and Networks.
• Certification in Cloud Computing is a plus.

Responsibilities

• Manage projects for strategic customers including timelines, costs and deliverables.
• Maintain relationships with strategic customers for project and operations needs.
• Control budgets for resources used by the strategic customer for project and operation.
• Lead the technical team to deliver project requirements to the strategic customer.
• Oversee operations at the strategic customer and ensure contract scope is met.
• Proactively communicate with stakeholders and lead project/operations meetings.
• Prepare project and operation documentation for the customer.

Skills

Communication skills

Interpersonal skills

Problem solving

Cloud computing

Education

Bachelor's degree (S1)

Cloud computing certification

Job description

Founded in 2011, PT Data Sinergitama Jaya, Tbk (now known as “Elitery”) is an IT-managed service company specializing in cloud and cybersecurity services. With a strong corporate reputation, Elitery is trusted by leading global cloud service providers, including Google Cloud, as a go-to-market partner in Indonesia.

Why Join Us?

Elitery is an exceptional place to work, offering the flexibility of a hybrid work environment. We foster a collaborative and innovative culture, alongside competitive benefits and more. The company places a strong emphasis on career development, ensuring employees have opportunities for growth. Elitery also adheres to global standards like ISO 9001 and ISO 27001, with a focus on credibility, competency, a commitment to quality, continuous improvement, and customer focus.

Qualifications:

• Minimum Bachelor's degree (S1).
• Strong communication skills, interpersonal skills, and problem-solving abilities.
• Experience in technical areas such as Cloud Computing, On-Premise Infrastructure, Data Centers, and Networks.
• Certification in Cloud Computing is an additional value.

Scope of Work:

• Execute project management (Timeline, Cost, & Deliverables) for the project needs at the Strategic Customer.
• Maintain relationships with the Strategic Customer related to project and operation needs.
• Control the budget for resources used by the Strategic Customer for both project and operation.
• Lead the Technical Team in delivering project needs to the Strategic Customer.
• Be responsible for operations at the Strategic Customer.
• Proactively communicate with stakeholders at the Strategic Customer and internally.
• Lead meetings for project and operation needs at the Strategic Customer.
• Maintain the scope in accordance with the contracts at the Strategic Customer.
• Prepare project documentation for project needs at the Strategic Customer.
• Prepare operation documentation for the Strategic Customer.