Customer Success Manager (CSM)

Trinet Prima Solusi; Jakarta Pusat; On-site; IDR 300,000,000 - 600,000,000; Full time

Benefits offered by this job

Attractive project incentives

Professional development opportunities

Career growth

Job summary

PT. Trinet Prima Solusi is seeking a dynamic Customer Success Manager (CSM) to join our Professional Sales Department.

You will manage and grow long-term relationships with enterprise customers across BUMN, Banking, Telco, Manufacturing, Government, and Conglomerates, ensuring maximum value from our technology solutions including Private Cloud, Cybersecurity, Network, Data Center, AI, IoT, and IT Infrastructure.

Qualifications

• 3–5 years of enterprise account management or similar IT consulting role.

Responsibilities

• Build and maintain long-term relationships with enterprise customers as their trusted advisor.
• Understand customer objectives, challenges, and technology requirements to enable solution adoption.
• Collaborate with customers to maximize value and satisfaction from implemented technology solutions.
• Identify opportunities for account growth through upselling, cross-selling, and service expansion.
• Work with Enterprise Account Managers, Pre-Sales Engineers, Solution Architects, and Project Managers to ensure project delivery and customer experience.
• Conduct regular business reviews with customers and provide strategic recommendations.
• Manage renewals, contract extensions, and long-term partnership development.
• Maintain an accurate account plan to contribute to revenue and retention targets.

Skills

Enterprise account management

Relationship building

Negotiation

Presentation

Cross-functional collaboration

English proficiency

Bahasa Indonesia

Job description

PT. Trinet Prima Solusi is seeking a dynamic, customer-focused, and highly motivated Customer Success Manager (CSM) to join our Professional Sales Department. In this role, you will be responsible for managing and growing long-term relationships with enterprise customers across State-Owned Enterprises (BUMN), Banking, Telecommunications, Manufacturing, Government, and Conglomerates.

As a trusted advisor, you will ensure customers achieve maximum value from our integrated technology solutions while identifying opportunities to expand business partnerships. Our solutions include Private Cloud, Cybersecurity, Network, Data Center, Artificial Intelligence (AI), Internet of Things (IoT), and IT Infrastructure.

Key Responsibilities

• Build and maintain long-term relationships with enterprise customers as their trusted business advisor.
• Understand customer business objectives, challenges, and technology requirements to ensure successful solution adoption.
• Collaborate with customers to maximize business value and satisfaction from implemented technology solutions.
• Identify opportunities for account growth through upselling, cross-selling, and service expansion.
• Work closely with Enterprise Account Managers, Pre-Sales Engineers, Solution Architects, and Project Managers to ensure successful project delivery and customer experience.
• Conduct regular business reviews with customers and provide strategic recommendations.
• Manage customer renewals, contract extensions, and long-term partnership development.
• Maintain an accurate account plan and contribute to company revenue and customer retention targets.

Qualifications

• Male or Female, aged between 26 and 40 years old.
• Professional, confident, and presentable appearance.
• Minimum 3–5 years of experience as an Enterprise Account Manager or similar role in a System Integrator or IT Consulting company.
• Proven experience managing enterprise customers.
• Possess references or active relationships with at least 10 enterprise clients.
• Demonstrated success in winning enterprise IT projects with multi-billion Rupiah contract values.
• Strong network with decision-makers within Enterprise, Government, Banking, Manufacturing, Telecommunications, or other strategic industries.
• Excellent presentation, communication, and negotiation skills in both Bahasa Indonesia and English.

Technical Knowledge

Candidates should have a solid understanding of enterprise technology solutions, including:

• Cybersecurity
• Network Infrastructure
• Data Center Solutions
• DevSecOps
• Artificial Intelligence (AI)
• IT Infrastructure

Preferred Qualifications

Candidates holding certifications from leading technology vendors will have an advantage, including but not limited to:

• Cisco
• AWS
• Microsoft
• VMware
• Fortinet
• Other recognized technology principals

Personal Attributes

• Consultative and problem-solving mindset.
• High resilience and persistence.
• Strong leadership and collaboration skills.
• Curiosity toward emerging technologies.
• High integrity and professionalism.
• Excellent emotional intelligence and communication skills.
• Ability to build long-term customer partnerships.
• Attractive Project Incentives
• Professional Development Opportunities
• Opportunity to work with leading enterprise technologies
• Career growth within a fast-growing IT Solution & System Integrator company