Technical Account Manager: Elevate IT Solutions & Customer Value

PT Berlian Sistem Informasi; Jakarta Timur; On-site; IDR 300,000,000 - 480,000,000; Full time

Benefits offered by this job

Medical

Parking

Religious Allowance

Sport Facility

Yearly Bonus

Job summary

PT Berlian Sistem Informasi in Jakarta Timur seeks an experienced IT Service/PM professional to translate business requirements into technical solutions and drive service improvements. You will manage customer relationships, communicate incident details, and coordinate delivery to ensure satisfaction.

The role requires strong SDLC knowledge, SQL/database familiarity, and the ability to bridge business needs with technical proposals. Presales experience is a plus.

Qualifications

• 5+ years in IT Service, Project, or Product Management.
• Strong knowledge of applications, infrastructure, and SDLC.
• Familiar with SQL, databases, and programming concepts.
• Able to bridge business requirements and technical solutions.
• Presales consultant experience is preferred.

Responsibilities

• Translate business requirements into technical solutions and proposals.
• Communicate incident details, root causes, and resolution plans to customers in a clear and professional manner.
• Assess existing IT services and identify opportunities for improvement.
• Proactively recommend new technologies and solutions that create business value.
• Manage customer relationships, communications, and expectations.
• Monitor and coordinate IT service delivery to ensure service quality and customer satisfaction.

Skills

IT Service Management

Project Management

SDLC Knowledge

SQL & Databases

Business-IT Bridging

Presales Experience

Job description

PT Berlian Sistem Informasi in Jakarta Timur seeks an experienced IT Service/PM professional to translate business requirements into technical solutions and drive service improvements. You will manage customer relationships, communicate incident details, and coordinate delivery to ensure satisfaction.

The role requires strong SDLC knowledge, SQL/database familiarity, and the ability to bridge business needs with technical proposals. Presales experience is a plus.