Tech Support Specialist — Troubleshooting & Customer Care

Pengiklan Anonim; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Pengiklan Anonim is seeking a Technical Support Representative to join their Surabaya-based team. You will provide first-line technical assistance to customers, diagnose issues, and guide users through troubleshooting steps to ensure swift resolutions.

Based in East Java, you will work with Windows and macOS, network troubleshooting, and basic hardware diagnostics, escalating more complex problems as needed, while documenting issues in the ticketing system.

Qualifications

• Minimum 2 years of experience in technical support or a similar IT role.
• Strong understanding of operating systems (Windows, macOS) and common software applications.
• Familiarity with network troubleshooting and basic hardware diagnostics.
• Excellent problem-solving and analytical skills.
• Customer-focused attitude with strong communication.

Responsibilities

• Provide technical support to customers via phone, email, and remote assistance tools.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Escalate unresolved technical problems to Tier 2 support or relevant engineering teams.
• Document all technical issues and resolutions accurately in the ticketing system.
• Educate customers on product usage and best practices to prevent future issues.

Skills

Technical support

Customer service

Problem-solving

Analytical skills

Communication

Job description

Pengiklan Anonim is seeking a Technical Support Representative to join their Surabaya-based team. You will provide first-line technical assistance to customers, diagnose issues, and guide users through troubleshooting steps to ensure swift resolutions.

Based in East Java, you will work with Windows and macOS, network troubleshooting, and basic hardware diagnostics, escalating more complex problems as needed, while documenting issues in the ticketing system.