It Support Specialist: Hardware, Networking & Office Tech

Pengiklan Anonim; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Pengiklan Anonim is seeking a Technical Support Representative to join their Surabaya-based team. You will provide first-line technical assistance to customers, diagnose issues, and guide users through troubleshooting steps to ensure swift resolutions.

Based in East Java, you will work with Windows and macOS, network troubleshooting, and basic hardware diagnostics, escalating more complex problems as needed, while documenting issues in the ticketing system.

Qualifications

• Minimum 2 years of experience in technical support or a similar IT role.
• Strong understanding of operating systems (Windows, macOS) and common software applications.
• Familiarity with network troubleshooting and basic hardware diagnostics.
• Excellent problem-solving and analytical skills.
• Customer-focused attitude with strong communication.

Responsibilities

• Provide technical support to customers via phone, email, and remote assistance tools.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Escalate unresolved technical problems to Tier 2 support or relevant engineering teams.
• Document all technical issues and resolutions accurately in the ticketing system.
• Educate customers on product usage and best practices to prevent future issues.

Skills

Technical support

Customer service

Problem-solving

Analytical skills

Communication

Job description

Technical Support Representative

Our client is looking for a skilled Technical Support Representative to join their dedicated support team based in Surabaya . In this role, you will be instrumental in providing first-line technical assistance to customers experiencing issues with our client's products and services. You will diagnose technical problems, guide users through troubleshooting steps, and ensure swift resolution to minimize disruption. This is an excellent opportunity to leverage your technical aptitude and customer service skills within a growing company, contributing to a seamless user experience and becoming an expert in our client's offerings, all while working in a focused, supportive team environment located in East Java .

Key Responsibilities

• Provide technical support to customers via phone, email, and remote assistance tools.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Escalate unresolved technical problems to Tier 2 support or relevant engineering teams.
• Document all technical issues and resolutions accurately in the ticketing system.
• Educate customers on product usage and best practices to prevent future issues.

Requirements

• Minimum 2 years of experience in technical support or a similar IT role.
• Strong understanding of operating systems (Windows, macOS) and common software applications.
• Familiarity with network troubleshooting and basic hardware diagnostics.
• Excellent problem-solving and analytical skills.
• Customer-focused attitude with strong communication