Team Leader Front Desk & Community Team – Heat House

Heat House PIlates; Provinsi Bali; On-site; IDR 78,120,000 - 133,920,000; Full time

Benefits offered by this job

Free classes at Heat House

Growth path to Studio Manager

Monthly performance bonus

Job summary

Heat House, a heated infrared movement studio in Bali, is seeking a Team Leader for Front Desk & Community. You will lead the front desk and housekeeping team, coordinate with instructors, and drive revenue and fill rates while growing the studio community.

Ideal candidates have 3+ years in fitness operations, strong sales skills, and fluency in English and Bahasa Indonesia. You should be based near Uluwatu or willing to relocate, with a love for fitness and wellness.

Qualifications

• 3+ years in fitness studio, gym, spa, hotel or beach club operations, including at least 1 year in a supervisor or team leader role.
• Fluent in English and Bahasa Indonesia.
• Proven sales ability with targets and revenue awareness.

Responsibilities

• Lead the front desk and housekeeping team (4–5 staff).
• Coordinate class schedules with instructors and arrange cover.
• Own front desk SOPs and train new staff.
• Drive monthly revenue and class fill-rate targets.
• Manage bookings, waitlists and ClassPass slots to fill quiet hours.
• Send weekly revenue reports to management.
• Build community partnerships and drive member retention.

Skills

Team leadership

Sales & targets

Customer service

English fluency

Bahasa Indonesia

Tools

POS system

Booking systems

WhatsApp Business

Google Sheets

ClassPass

Job description

Team Leader Front Desk & Community Team – Heat House

You own the studio. You lead the front desk and housekeeping team, coordinate with instructors, hit the monthly revenue and fill-rate targets, and build the community that keeps people coming back. You report to the Director

Key responsibilities

Studio operations

Run daily operations: opening and closing, class flow, studio turnover, cleanliness and presentation

Lead, schedule and coach the reception and housekeeping team (4–5 staff)

Coordinate the class schedule with instructors, arrange cover, and keep class standards consistent

Own the front desk SOPs and train new staff on them

Manage stock, supplies, small maintenance and vendors

Handle cash, POS and daily reconciliation

Hit monthly revenue and class fill-rate targets

Drive membership and class-pack sales, and push the reception team to sell

Manage bookings, waitlists and ClassPass slots to fill quiet hours

Send a weekly report to management on revenue, fill rate, new vs. returning members, and team issues

Community & brand

Turn first-timers into regulars through follow-ups, member recognition and retention offers

Plan community events, pop-ups and brand collaborations

Work with the social media team on content

Build partnerships with local cafés, villas, surf camps and wellness brands

Manage reviews and messages on Google, ClassPass and Instagram

About you

3+ years in fitness studio, gym, spa, hotel or beach club operations, including at least 1 year in a supervisor or team leader role

Proven sales ability, comfortable with targets

Fluent English and Bahasa Indonesia

Warm and confident with guests, firm and fair with the team

Organised, with a sharp eye for detail and cleanliness

Comfortable with booking systems, POS, WhatsApp Business, Instagram and Google Sheets

Available for early mornings (from around 7:00) and some weekends

Based in or willing to live near Uluwatu, with own motorbike

A bonus: active in fitness or wellness yourself, or already connected to the Bali wellness scene

Competitive base salary + monthly performance bonus tied to revenue and fill rate

Free classes at Heat House

A clear growth path to Studio Manager as the Heat House Pererenan opening approaches

A young, design-led brand and team

About us

Heat House is a heated infrared movement studio in Uluwatu, Bali. We have 5-star reviews, strong class fill rates and a fast-growing community, and a second studio is opening in Pererenan.