Operational Manager (english)

Tiger Muay Thai Bali and Mix Martial Arts; Provinsi Bali; On-site; IDR 267,840,000 - 468,720,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

International team

Career growth opportunities

Dynamic working environment

Job summary

Tiger Muay Thai Bali and Mix Martial Arts is seeking an experienced Operational Manager to oversee daily gym and café operations, staff coordination, and service standards in Bali. You will lead front desk, coaches, and operational staff, manage schedules, and drive customer satisfaction in a fast-paced, international environment.

The role requires strong English, organizational, and leadership abilities, with a hands-on management style to keep operations smooth even during busy periods.

Qualifications

• Strong English skills in speaking, writing, and comprehension.
• Experience in operations, hospitality, fitness, or customer service management.
• Proven leadership and ability to manage a team.
• Excellent communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Ability to solve problems and make decisions quickly.
• Ability to juggle multiple tasks in a fast-paced setting.
• Experience with sales, bookings, POS, or reporting is a plus.

Responsibilities

• Oversee daily gym and café operations and coordinate the team.
• Supervise front desk, coaches, and staff; manage schedules and shifts.
• Monitor attendance, performance, and discipline; ensure SOP compliance.
• Coordinate communication between management and staff; resolve issues.
• Maintain high standards of customer service and facility cleanliness.
• Prepare regular operational and sales reports for management.

Skills

Leadership

Team management

Communication

Organizational skills

Problem solving

Customer service

English proficiency

Multitasking

Tools

POS systems

Booking systems

Reporting tools

Basic computer skills

Job description

Tiger Muay Thai Bali is an international Muay Thai and fitness center in Ungasan, Bali, bringing together athletes, travelers, digital nomads, and active lifestyle enthusiasts from all over the world.

We are looking for an experienced, responsible, organized, and proactive Operational Manager who will oversee the day-to-day operations of the gym and café, coordinate the team, maintain high service standards, and ensure that daily operations run smoothly and efficiently.

Oversee and coordinate the daily operations of Tiger Muay Thai Bali.

Supervise front desk, café, coaches, and operational staff.

Create and coordinate staff schedules and shifts according to operational needs.

Monitor staff attendance, punctuality, performance, and discipline.

Ensure that all employees follow company SOPs, policies, and operational procedures.

Coordinate communication between management and staff.

Resolve daily operational issues and employee-related matters.

Ensure a high standard of customer service throughout the facility.

Monitor the cleanliness, organization, and overall condition of the gym and café areas.

Monitor café operations, stock levels, supplies, and daily requirements.

Coordinate with coaches regarding training schedules, classes, and operational needs.

Assist with member and guest issues when necessary.

Monitor bookings, payments, memberships, and other operational processes.

Prepare regular reports for management regarding operations, staff, sales, and issues.

Monitor sales performance and support the team in achieving company targets.

Identify operational problems and propose practical solutions.

Assist management with recruitment, onboarding, and training of new staff.

Ensure that company equipment, facilities, and property are properly maintained.

Maintain a professional, positive, and productive working environment.

Perform other operational tasks assigned by management.

Strong English skills — speaking, understanding, and writing are mandatory.

Previous experience in operations management, hospitality, fitness, customer service, or a similar management position.

Strong leadership and team-management skills.

Excellent communication and interpersonal skills.

Highly organized and detail-oriented.

Strong problem-solving and decision-making abilities.

Ability to manage multiple tasks and priorities in a fast-paced environment.

Confident in dealing with employees, customers, and management.

Responsible, proactive, and able to work independently.

Good understanding of daily business operations and staff management.

Basic computer and administrative skills.

Experience with sales, bookings, POS systems, or reporting is a plus.

Interest in sports, fitness, and an active lifestyle is highly preferred.

Honest, reliable, professional, and well-presented.

Ability to work as part of an international team.

What We Offer

• Competitive salary + performance bonuses
• Work with an international team and guests from all over the world.
• A unique sports and fitness community.
• Opportunities for professional and career growth.
• Dynamic and positive working environment.
• Opportunity to take an important role in the development of a growing sports brand.

We are looking for someone who can take responsibility for daily operations, lead a team, solve problems independently, and maintain high standards across the business.

The ideal candidate is not simply an administrator, but a hands-on manager who understands how a business operates, knows how to work with people, and can make sure that everything runs smoothly even during busy periods.

If you are organized, proactive, confident, responsible, and enjoy working in an international sports and fitness environment — we'd love to hear from you!