System Implementation - Warehouse

Shopee; Jakarta Pusat; Hybrid; IDR 223,200,000 - 446,400,000; Full time

Job summary

Shopee is seeking a Product Manager for WMS systems in Jakarta with 1–5 years experience. You will work with warehouse ops to define features, document requirements, and coordinate rollouts. You will conduct UAT, create SOPs, train users, and support go-live. Strong English communication and warehousing know-how are essential; leadership may assign additional tasks.

Qualifications

• Bachelor's degree in any field.
• 1–5 years in product management or system implementation, preferably in warehouse/logistics.
• Hands-on experience with WMS and in-house logistics tech.
• Solid knowledge of warehousing operations, PM, system design, and UAT.
• Intermediate English for cross-border collaboration.

Responsibilities

• Collaborate with internal warehouse operations stakeholders to identify feature requirements, process improvements, and workflows.
• Centralise and document product requests into structured feature forms for strategic alignment.
• Coordinate with Regional Product Team to plan feature rollouts and monitor progress.
• Review BRDs and align with product managers to deliver system features.
• Perform UAT to identify gaps, communicate errors, and suggest improvements.
• Develop WMS SOPs and lead user training sessions.
• Drive go-live plans, monitor adoption, and collect feedback for optimization.
• Provide daily WMS support and troubleshoot system issues.
• Handle additional operational and special tasks as directed by leadership.

Skills

WMS knowledge

Product management

UAT/testing

Stakeholder collaboration

English communication

Education

Bachelor's degree

Tools

WMS system

Job description

Job Description

• Collaborate closely with internal warehouse operations stakeholders to identify new feature requirements, process improvements, and workflow mappings.
• Centralise and document all product-related requests into structured feature request forms for strategic alignment.
• Coordinate with the Regional Product Team to plan feature rollouts, monitor execution, and ensure project realization.
• Review Business Requirement Documents (BRDs) and align with corresponding product managers to deliver system features.
• Execute user acceptance testing (UAT) to identify system gaps, communicate errors, and recommend potential feature enhancements.
• Develop local Warehouse Management System (WMS) standard operating procedures (SOPs) and facilitate user training sessions.
• Drive feature go-live plans, monitor system adoption, and gather user feedback to support continuous process optimization.
• Act as a WMS superuser, providing daily operational support and troubleshooting for system-related issues.
• Manage additional operational and special tasks assigned by leadership to support overall warehouse excellence.

Requirements

• Hold a minimum Bachelor's degree in any field relevant to the applied role.
• Minimum 1 to 5 years of professional working experience in product management or system implementation, preferably within a warehouse or logistics environment.
• Demonstrated hands‑on experience utilizing Warehouse Management Systems (WMS) and in‑house logistics technologies.
• Solid functional knowledge of warehousing operations, project management, system design, and user acceptance testing (UAT).
• Intermediate proficiency in English to facilitate cross‑border communication and collaboration with regional stakeholders.