System Engineer - Application Monitoring

ICUBE; Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

ICUBE in Jakarta Pusat is seeking a monitoring support specialist with 2-3 years of technical‑support experience to configure monitoring parameters and troubleshoot incidents in a fast-paced setting.

The ideal candidate has hands-on experience with multiple monitoring tools such as Geneos, Splunk, Prometheus, DataDog and others, plus strong English communication and analytical problem-solving skills.

Qualifications

• 2–3 years of experience in technical support.
• Hands-on experience configuring monitoring parameters.
• Experience with multiple server OS and databases.
• Professional English communication (spoken and written).
• Strong analytical and problem-solving skills.
• Ability to work under pressure in a dynamic environment.

Skills

Technical support

Monitoring concepts

English proficiency

Problem solving

Tools

Geneos

BMC Helix

Entuity

DynaTrace

Splunk

Prometheus

DataDog

ManageEngine

Job description

• Having 2-3 years of experience in technical support, preferably with Geneos or any application monitoring products
• Understand monitoring tools principles and having hands-on experience configuring monitoring parameters (e.g., Geneos/ BMC Helix/ Entuity/ DynaTrace/ Splunk/ Prometheus/ DataDog/ ManageEngine, etc.)
• Comprehensive knowledge and hands-on experience for multiple server OS (e.g., Linux/ Unix/ Windows/ AS400, etc.) and Database (e.g., Oracle/ SQL/ MariaDB, etc.)
• Able to communicate in English professionally — verbal and written (Fluent)
• Strong analytical and problem-solving skills
• Able to work under pressure and in a dynamic environment