Solution Architect - Observability

Jedi Solutions; Jakarta Utara; On-site; IDR 350,000,000 - 750,000,000; Full time

Job summary

Jedi Solutions, Jakarta, seeks an experienced Solution Architect (Observability) to design, implement, and optimize enterprise-grade monitoring architectures. You will help clients maintain end-to-end visibility across their IT infrastructure, databases, and applications using leading enterprise monitoring platforms.

Responsibilities include architecture design, deployment and integration of NetGain Systems, SolarWinds, and ManageEngine; provide technical consultations, migration to modern

Qualifications

• Minimum 1–3 years of experience in a Solution Architect, Systems Engineer, or Senior Infrastructure Specialist role.
• Experience with Observability & Enterprise Monitoring is required.
• Hands-on with two or more listed platforms (NetGain, ManageEngine, SolarWinds).

Responsibilities

• Architect end-to-end monitoring solutions for enterprise networks, servers, databases and applications.
• Lead deployment and integration of NetGain, SolarWinds and ManageEngine in client environments.
• Provide technical consultations on thresholds, alerting strategies, dashboards, and incident escalation flows.
• Assess and migrate existing monitoring setups to modern, higher-visibility systems.
• Build PoCs, deliver technical demos and presentations to clients and decision-makers.

Skills

Observability

Solution Architecture

Data Visualization

Dashboards

Education

Bachelor's degree

Tools

NetGain Systems

ManageEngine

SolarWinds

Job description

We are looking for an experienced Solution Architect (Observability) to design, implement, and optimize enterprise-grade monitoring and observability architectures. In this role, you will help clients maintain complete end-to-end visibility across their IT infrastructure, databases, and application performance using leading enterprise monitoring platforms.

Key Responsibilities

Solution Architecture Design: Architect end-to-end monitoring solutions tailored for complex enterprise networks, servers, databases, and applications.

Implementation & Integration: Lead the deployment and integration of enterprise monitoring tools (NetGain, SolarWinds, ManageEngine) within client infrastructure environments.

Technical Consultation: Serve as a trusted advisor to internal and external stakeholders on defining monitoring thresholds, alerting strategies, custom dashboards, and incident escalation flows.

System Enhancement & Migration: Assess existing monitoring setups, identify gaps, and execute migration strategies to modernize visibility and operational efficiency.

PoC & Technical Demos: Build and deliver Proof of Concepts (PoCs), technical presentations, and solution demos to prospective clients and decision-makers.

Requirements:

Minimum of 1–3 years of experience as a Solution Architect, Systems Engineer, or Senior Infrastructure Specialist with a primary focus on Observability & Enterprise Monitoring.

Hands-on technical experience with at least two of the following platforms:

NetGain Systems (NetGain Enterprise Manager / Infrastructure Monitoring)

ManageEngine (OpManager, Applications Manager, ServiceDesk Plus)

Deep understanding of core network protocols and management mechanisms: SNMP, Syslog, NetFlow/IPFIX, WMI, REST APIs, SSH.

Proven ability to build custom dashboards, data visualizations, and automated alerting workflows.

Nice to Have:

Experience with modern APM/Observability stacks (e.g., ELK Stack, Dynatrace, Datadog, Grafana/Prometheus).

Strong alignment with ITIL frameworks (Incident, Problem, and Event Management).

Relevant technical certifications from SolarWinds, ManageEngine, or vendor networking/cloud domains.

Job Requirement

• Education: Bachelor
• Skill: Technical Analysis, Document Understanding presentation preparation, Open Source, Linux
• Work Experience: Computer System Provider minimum 2 year(s)