Application Monitoring Engineer (Geneos & Ops Tools)

PT Graha Karya Informasi; Jakarta Utara; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

PT Graha Karya Informasi, established in 2010 and focused on IT services in Indonesia, is seeking an IT Support professional in Jakarta. You should have 2–3 years of hands-on technical support experience, preferably with Geneos or other application monitoring products, and be comfortable configuring monitoring parameters across platforms.

You will work with Linux/ Unix/ Windows servers and databases such as Oracle or SQL, communicating in fluent English, and applying strong analytical and

Qualifications

• 2–3 years of hands-on technical support experience.
• Experience with monitoring tools like Geneos or other monitoring products.
• Comfort configuring monitoring parameters across platforms (e.g., Geneos, BMC Helix, Splunk).
• Able to communicate in English professionally (verbal and written).
• Strong analytical and problem-solving abilities.
• Ability to work under pressure in a dynamic environment.

Skills

Technical support

English communication

Analytical thinking

Problem solving

Under pressure

Tools

Geneos

BMC Helix

Entuity

DynaTrace

Splunk

Prometheus

DataDog

ManageEngine

Job description

PT Graha Karya Informasi, established in 2010 and focused on IT services in Indonesia, is seeking an IT Support professional in Jakarta. You should have 2–3 years of hands-on technical support experience, preferably with Geneos or other application monitoring products, and be comfortable configuring monitoring parameters across platforms.

You will work with Linux/ Unix/ Windows servers and databases such as Oracle or SQL, communicating in fluent English, and applying strong analytical and