Solution Architect - Observability

PT Cemerlang Tunggal Intikarsa (CTI Group Jakarta); Jakarta Selatan; On-site; IDR 401,760,000 - 669,600,000; Full time

Job summary

PT Cemerlang Tunggal Intikarsa (CTI Group Jakarta) is seeking an experienced Solution Architect (Observability) to design and implement enterprise-grade monitoring architectures. You will enable end-to-end visibility across IT infrastructure, databases, and applications using leading platforms.

Responsibilities include architecting monitoring solutions, deploying tools, and delivering PoCs and demos to clients, while advising on thresholds, dashboards, and incident workflows to improve

Qualifications

• 1–3 years of experience as a Solution Architect, Systems Engineer, or senior infrastructure specialist.
• Focus on Observability and Enterprise Monitoring.
• Hands-on with two or more platforms: NetGain Systems, ManageEngine.
• Deep understanding of core network protocols and management mechanisms (SNMP, Syslog, NetFlow/IPFIX, WMI, REST APIs, SSH).

Responsibilities

• Architect end-to-end monitoring solutions for complex networks, servers, databases, and apps.
• Lead deployment and integration of enterprise monitoring tools within client environments.
• Define thresholds, alerting strategies, dashboards, and incident escalation flows.
• Assess existing setups and migrate to modern visibility and operational efficiency.
• Build PoCs, technical demos, and presentations for prospective clients.

Skills

Observability

Enterprise Monitoring

Networking

Data visualization

Tools

NetGain Systems

ManageEngine

SNMP

Syslog

NetFlow/IPFIX

WMI

REST APIs

SSH

Job description

We are looking for an experienced Solution Architect (Observability) to design, implement, and optimize enterprise-grade monitoring and observability architectures. In this role, you will help clients maintain complete end-to-end visibility across their IT infrastructure, databases, and application performance using leading enterprise monitoring platforms.

Key Responsibilities

Solution Architecture Design: Architect end-to-end monitoring solutions tailored for complex enterprise networks, servers, databases, and applications.

Implementation & Integration: Lead the deployment and integration of enterprise monitoring tools (NetGain, SolarWinds, ManageEngine) within client infrastructure environments.

Technical Consultation: Serve as a trusted advisor to internal and external stakeholders on defining monitoring thresholds, alerting strategies, custom dashboards, and incident escalation flows.

System Enhancement & Migration: Assess existing monitoring setups, identify gaps, and execute migration strategies to modernize visibility and operational efficiency.

PoC & Technical Demos: Build and deliver Proof of Concepts (PoCs), technical presentations, and solution demos to prospective clients and decision-makers.

Requirements

Minimum of 1–3 years of experience as a Solution Architect, Systems Engineer, or Senior Infrastructure Specialist with a primary focus on Observability & Enterprise Monitoring.

Hands-on technical experience with at least two of the following platforms:

NetGain Systems (NetGain Enterprise Manager / Infrastructure Monitoring)

ManageEngine (OpManager, Applications Manager, ServiceDesk Plus)

Deep understanding of core network protocols and management mechanisms: SNMP, Syslog, NetFlow/IPFIX, WMI, REST APIs, SSH.

Proven ability to build custom dashboards, data visualizations, and automated alerting workflows.

Nice to Have

Experience with modern APM/Observability stacks (e.g., ELK Stack, Dynatrace, Datadog, Grafana/Prometheus).

Strong alignment with ITIL frameworks (Incident, Problem, and Event Management).

Relevant technical certifications from SolarWinds, ManageEngine, or vendor networking/cloud domains.

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