System Engineer - Application Monitoring

PT Graha Karya Informasi; Jakarta Utara; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

PT Graha Karya Informasi, established in 2010 and focused on IT services in Indonesia, is seeking an IT Support professional in Jakarta. You should have 2–3 years of hands-on technical support experience, preferably with Geneos or other application monitoring products, and be comfortable configuring monitoring parameters across platforms.

You will work with Linux/ Unix/ Windows servers and databases such as Oracle or SQL, communicating in fluent English, and applying strong analytical and

Qualifications

• 2–3 years of hands-on technical support experience.
• Experience with monitoring tools like Geneos or other monitoring products.
• Comfort configuring monitoring parameters across platforms (e.g., Geneos, BMC Helix, Splunk).
• Able to communicate in English professionally (verbal and written).
• Strong analytical and problem-solving abilities.
• Ability to work under pressure in a dynamic environment.

Skills

Technical support

English communication

Analytical thinking

Problem solving

Under pressure

Tools

Geneos

BMC Helix

Entuity

DynaTrace

Splunk

Prometheus

DataDog

ManageEngine

Job description

1. Having 2-3 years of experience in technical support, preferably with Geneos or any application monitoring products

2. Understand monitoring tools principles and having hands-on experience configuring monitoring parameters (e.g., Geneos/ BMC Helix/ Entuity/ DynaTrace/ Splunk/ Prometheus/ DataDog/ ManageEngine, etc.)

3. Comprehensive knowledge and hands-on experience for multiple server OS (e.g., Linux/ Unix/ Windows/ AS400, etc.) and Database (e.g., Oracle/ SQL/ MariaDB, etc.)

4. Able to communicate in English professionally — verbal and written (Fluent)

5. Strong analytical and problem-solving skills

6. Able to work under pressure and in a dynamic environment

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Graha Karya Informasi established in 2010, which focuses its business in IT Services. Graha Karya Informasi has strong management support, and experienced and certified resources.

Graha Karya Informasi is sure to be the best and will provide the best solution for the needs of the Information technology which continues to increase and become an important part in industry and business

The Demand of IT Support service has arisen from the Increasingly business competition and the tighter budget allocated to IT divisions. By leveraging Graha Karya Informasi capabilities in delivering IT services, we are able to help our customers to achieve and maintain excellent IT operations through our Managed IT Services. These services help our customers derive maximum value from their IT investments at every stage of the technology lifecycle. Graha Karya Informasi offer flexible and custom services to accommodate rapid business changes and to help our customer manage complex systems.

Graha Karya Informasi established in 2010, which focuses its business in IT Services. Graha Karya Informasi has strong management support, and experienced and certified resources.

Graha Karya Informasi is sure to be the best and will provide the best solution for the needs of the Information technology which continues to increase and become an important part in industry and business

The Demand of IT Support service has arisen from the Increasingly business competition and the tighter budget allocated to IT divisions. By leveraging Graha Karya Informasi capabilities in delivering IT services, we are able to help our customers to achieve and maintain excellent IT operations through our Managed IT Services. These services help our customers derive maximum value from their IT investments at every stage of the technology lifecycle. Graha Karya Informasi offer flexible and custom services to accommodate rapid business changes and to help our customer manage complex systems.