Product Support

FinAccel; Indonesia; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

FinAccel is seeking a motivated Product Technical Support to collaborate with Product Managers and the Engineering team, ensuring smooth operation of all product features and alignment with the roadmap. The role emphasizes proactive monitoring, troubleshooting, and clear communication across teams to support ongoing delivery.

You will monitor system processes, assist operations when obstacles arise, create dashboards, and perform simple analyses or reporting for product needs, with a strong

Qualifications

• Solid technical background in MySQL query.
• Extremely strong communication skills and strong attention to details.
• Strong analytical, problem solving and troubleshooting skills.
• Ability to work well in a team, passion and self-motivation.
• Ability to read the code or error code is a plus.
• Familiarize with monitoring tools (e.g: scalyr, grafana) and rest client tool (e.g: postman, insomnia) is a plus points.

Responsibilities

• Daily monitoring for system process flow and making sure everything works.
• Search any issue that can interferes with the system process flow
• Help the operational team if there are obstacles in use of internal application system
• Work closely with the engineering and product team for troubleshooting and solving the issue.
• Help carry out simple analysis or reporting for product needs.
• Create dashboards for monitoring and alerts.

Skills

Strong communication

Analytical thinking

Team player

Curiosity

Problem solving

Tools

MySQL

Grafana

Postman

Insomnia

Job description

We are looking for a highly motivated individual with goodcommunication skills and prior experience in the Product Management team to be our ProductTechnical Support. This incumbent will work in close collaboration with Product Managers and theEngineering Team to monitor, maintain, and support every product feature developed in the systemso that the team can stay in line with our product roadmap. The shortlisted candidate should havehigh curiosity, creativity and great problem-solving skills.

Responsibilities:

• Daily monitoring for system process flow and making sure everything works.
• Search any issue that can interferes with the system process flow
• Help the operational team if there are obstacles in use of internal application system
• Work closely with the engineering and product team for troubleshooting and solving the issue.
• Help carry out simple analysis or reporting for product needs.
• Create dashboards for monitoring and alerts.

Requirements:

• Solid technical background in MySQL query
• Extremely strong communication skills and strong attention to details
• Strong analytical, problem solving and troubleshooting skills
• Ability to work well in a team, passion and self-motivation
• Ability to read the code or error code is a plus points
• Familiarize with monitoring tools (e.g: scalyr, grafana) and rest client tool (e.g: postman, insomnia) is a plus points