System Administrator

LanceSoft, Inc.; Jakarta Pusat; On-site; IDR 200,880,000 - 312,480,000; Full time

Job summary

LanceSoft, Inc. in Jakarta is seeking an IT Operations specialist to manage Windows Active Directory, antivirus server management and print server operations for end-user devices, including patch updates via Endpoint Central.

You will perform daily server checks across On-Prem and Cloud, resolve Level 2 tickets in ServiceDesk Plus, supervise user accounts and mail systems, and oversee DHCP services, printing, and site visits to field locations.

Qualifications

• Minimum Diploma 3 in CS/IT or related field.
• At least 3 years experience managing Windows AD, antivirus, and print servers.
• Familiar with Office 365 and Google Workspace; basic networking knowledge.

Responsibilities

• Manage antivirus patch updates and endpoint deployment.
• Maintain Active Directory, mailboxes, and print servers.
• Handle Level 2 tickets via ServiceDesk Plus.
• Oversee DHCP services and IP reservations.
• Perform preventive maintenance and site visits (≥5 per year).
• Suggest continual service improvements.

Skills

Active Directory

Antivirus management

Print server

ServiceDesk Plus

Endpoint Central

Office 365

Google Workspace

Cloud computing

Networking basics

User management

Education

Diploma (D3) in Computer Science / related field

Tools

ServiceDesk Plus

Endpoint Central

Job description

• Manage antivirus patch updates and distribute them to all end-user devices.
• Manage the collection, packaging, deployment, advertising and maintenance of application
• packages using ManageEngine Endpoint Central (Desktop Central).

Server Operations & L2 Support:

• Carry out routine daily checks (Daily Checklist) of all server infrastructure, both On-Premises and Cloud.
• Handle and resolve daily tickets in the ServiceDesk Plus application as the Level 2 technical support team.

User Management & Core IT Services:

• Manage user accounts and groups in Active Directory (AD).
• Manage user email systems and mailbox settings (mailbox management).
• Oversee and maintain the daily operation of printing services (print server).
• Manage daily DHCP services, including IP reservation allocation and cleanup of inactive DHCP IP assignments.

Service Quality Improvement:

Initiate good improvement ideas and contribute to the continual service improvement process.

Preventive Maintenance & Site Support:

• Carry out preventive maintenance activities to maintain the availability, reliability and
• performance of systems and server infrastructure.
• Make work visits (site visits) to operational/field site locations at least 5 (five) times in each
• contract year as part of infrastructure health checks, configuration validation, capacity review and knowledge transfer to the local operations team.
• This visit frequency is a minimum and may be adjusted based on the Company's operational needs.

Personnel Qualifications & Requirements

• Education: Minimum Diploma 3 (D3) in Computer Science, Informatics Engineering or a related field.
• Work Experience: Minimum 3 (three) years of relevant work experience in managing Windows Active Directory, AntiVirus Server Management and Print Server.
• Platform Technical Competence:
  • Good knowledge of Microsoft Office and Google Workspace.
  • Good knowledge of Cloud Computing systems.
• 4. Infrastructure & Network Competence:
  • Strong basic understanding of networking and telecommunications.
  • Basic knowledge of all standard hardware and software specifications used within the company.