Surabaya Customer Success Advocate — Client Growth

Pt Transcon Indonesia; Surabaya ꦱꦸꦫꦧꦪ; Hybrid; IDR 111,600,000 - 189,720,000; Full time

Benefits offered by this job

Competitive salary package

Healthcare benefits (health, dental, &

Learning & development opportunities

Team-oriented culture

Employee discounts on company products

Job summary

Pt Transcon Indonesia is seeking a proactive Customer Success Advocate based in Surabaya. You will build strong relationships with customers, understand their goals, and ensure successful adoption of our SaaS offerings.

In this hybrid role, you will collaborate with sales, product, and support teams to drive retention and identify upsell opportunities, while delivering outstanding service and value.

Qualifications

• Demonstrated experience in a customer-facing role such as customer success, account management, or support.
• Excellent interpersonal and communication skills, with the ability to build rapport quickly.
• Strong analytical and problem-solving capabilities.
• Familiarity with SaaS products and customer support platforms is a plus.
• A passion for helping customers succeed and a customer-centric mindset.

Responsibilities

• Proactively engage with customers to understand their goals and challenges.
• Provide ongoing support and guidance to ensure successful adoption and utilization of services.
• Conduct regular check-ins and business reviews with key accounts.
• Identify opportunities for upselling or cross-selling based on customer needs.
• Collaborate with sales and product teams to advocate for customer needs and feedback.

Skills

Customer-facing skills

Communication

Analytical thinking

SaaS familiarity

Tools

Customer support platforms

Job description

Our client is looking for a proactive Customer Success Advocate to be based in Surabaya . You will be instrumental in ensuring our customers achieve their desired outcomes while using our products and services. This role involves building strong relationships, understanding customer needs deeply, and providing tailored support to foster long-term partnerships. You will be an internal champion for the customer, collaborating with various departments to improve the overall customer experience and drive retention. This is a key position within a growing organization focused on delivering outstanding value and support to its clientele.

Key Responsibilities

• Proactively engage with customers to understand their goals and challenges.
• Provide ongoing support and guidance to ensure successful adoption and utilization of services.
• Conduct regular check-ins and business reviews with key accounts.
• Identify opportunities for upselling or cross-selling based on customer needs.
• Collaborate with sales and product teams to advocate for customer needs and feedback.

Requirements

• Demonstrated experience in a customer-facing role such as customer success , account management, or support.
• Excellent interpersonal and communication skills, with the ability to build rapport quickly.
• Strong analytical and problem-solving capabilities.
• Familiarity with SaaS products and customer support platforms is a plus.
• A passion for helping customers succeed and a customer-centric mindset.

Benefits

• Attractive salary package with performance incentives.
• Health, dental, and vision insurance benefits.
• Continuous learning opportunities and training programs.
• A dynamic and team-oriented workplace culture.
• Employee discounts on company products and services.

Our client is seeking a motivated Client Success Advocate for their office in Surabaya . In this hybrid role,