Support Engineer, Day 2 Ops

Logicalis Asia Pacific; Jakarta Pusat; On-site; IDR 279,000,000 - 390,600,000; Full time

Job summary

iZeno, part of Logicalis Asia Pacific, is seeking an experienced DevOps engineer to join our Jakarta-centered team. You’ll engage in maintenance and support activities, troubleshoot incidents, and patch systems promptly while helping to optimize CI/CD workflows and OpenShift container platform.

Collaborating with vendors and internal teams, you’ll create and maintain documentation, assist with upgrades, and contribute to knowledge sharing.

Qualifications

• Passion for learning new technologies.
• Ability to interact and communicate effectively with all levels of management, users and vendors.
• Analytical with good problem-solving skills and excellent troubleshooting.
• Minimum 3 years of relevant experience.

Responsibilities

• Engage in the maintenance and support activities, including troubleshooting, incident response, and patching in a timely manner.
• Support DevOps, CI/CD process and OpenShift container platform.
• Coordinate with vendors and support team on problem resolution, implementation issues and upgrades.
• Create and maintain documentation for knowledge base, changes, upgrades and operational maintenance.

Skills

CI/CD process

Microservice concepts

Kubernetes

Tools

Docker

Jenkins

OpenShift

Git

Job description

About Us

Founded in 2003, iZeno was built on one conviction: enterprises deserve technology that doesn’t just keep pace with change — it drives it.

As part of Logicalis Asia Pacific — the Architects of Change — our team of 180+ in-house innovators has delivered over 500+ enterprise solutions across Singapore, Malaysia, Indonesia, Thailand, and the Philippines, spanning AI & machine learning, cloud, DevOps, data analytics, CRM & CX, and ITSM.

At iZeno, you’ll belong to a high-performing team where collaboration is real and ideas are welcomed. You’ll grow through mission-critical projects that challenge you from day one, backed by the global resources and partner ecosystem of Logicalis. And you’ll thrive in an environment that invests in your development, your wellbeing, and your career.

We are proud to be a Great Place to Work Certified organization — because we believe the same dedication we bring to our clients belongs to our people too.

No challenge is too complex. No ambition too large.

Join iZeno. Your challenges, our commitment.

The Role:

• Engage in the maintenance and support activities, which include perform troubleshooting, incident response, and patching in a timely manner
• Support DevOps, CI/CD process and OpenShift container platform
• Coordinate with vendors and support team on problem resolution, implementation issues and upgrades
• Create and maintain documentation for knowledge base, changes, upgrades and operational maintenance

What we are looking for:

• A passion for learning new technologies.
• Ability to interact and communicate effectively and openly with all levels of management, users and vendors.
• Analytical with good problem-solving skills and excellent troubleshooting
• Minimum 3 years of relevant experience.

Skill/knowledge required :

• CI/CD process
• Microservice and container concepts
• Kubernetes

Familiarity in the following areas is an added advantage:

• Docker
• Jenkins
• Helm Chart
• Git
• Repository Manager (Artifactory/Nexus)
• SSO and authentication process
• JBoss or other middleware technologies
• Openshift
• Fuse
• AMQ

At iZeno, we are committed to creating a diverse and inclusive workplace where everyone can thrive.