Support Engineer, DevOps

Logicalis Asia Pacific; Jakarta Pusat; On-site; IDR 200,880,000 - 334,800,000; Full time

Job summary

iZeno, part of Logicalis Asia Pacific, is seeking a mid-level technical support specialist based in Jakarta to manage Atlassian products and related tooling. The role emphasizes triage, root-cause analysis, and cross-team coordination to resolve issues and implement upgrades.

You will build and maintain documentation, collaborate with vendors, and contribute to a knowledge-driven support culture. A passion for learning and solid communication are essential for success.

Qualifications

• A passion for learning new technologies.
• Ability to interact and communicate effectively and openly with all levels of management, users and vendors.
• Analytical with good problem-solving skills and excellent troubleshooting.
• Minimum 3 years of relevant experience.

Responsibilities

• Provide technical support through written and verbal communication.
• Perform triage, root cause analysis, debugging and troubleshooting across one to many Atlassian products.
• Coordinate with vendors and support team on problem resolution, implementation issues and upgrades.
• Create and maintain documentation for knowledge base, changes, upgrades and operational maintenance.

Skills

Learning agility

Communication skills

Analytical thinking

3+ years experience

Tools

Atlassian products

Scripting capabilities

CI/CD process

Job description

About Us

Founded in 2003, iZeno was built on one conviction: enterprises deserve technology that doesn’t just keep pace with change — it drives it.

As part of Logicalis Asia Pacific — the Architects of Change™ — our team of 180+ in-house innovators has delivered over 500+ enterprise solutions across Singapore, Malaysia, Indonesia, Thailand, and the Philippines, spanning AI & machine learning, cloud, DevOps, data analytics, CRM & CX, and ITSM.

At iZeno, you’ll belong to a high-performing team where collaboration is real and ideas are welcomed. You’ll grow through mission-critical projects that challenge you from day one, backed by the global resources and partner ecosystem of Logicalis. And you’ll thrive in an environment that invests in your development, your wellbeing, and your career.

We are proud to be a Great Place to Work® Certified™ organisation — because we believe the same dedication we bring to our clients belongs to our people too.

No challenge is too complex. No ambition too large.

Join iZeno. Your challenges, our commitment.

The Role

• Provide technical support through written and verbal communication
• Perform triage, root cause analysis, debugging and troubleshooting across one to many Atlassian products
• Coordinate with vendors and support team on problem resolution, implementation issues and upgrades
• Create and maintain documentation for knowledge base, changes, upgrades and operational maintenance

What we are looking for

• A passion for learning new technologies.
• Ability to interact and communicate effectively and openly with all levels of management, users and vendors.
• Analytical with good problem-solving skills and excellent troubleshooting.
• Minimum 3 years of relevant experience.

Skill/knowledge required :

• Atlassian products
• Scripting capabilities
• CI/CD process

Familiarity in the following areas is an added advantage

• JFrog Artifactory
• Sonatype nexus
• Cloudbees CI

At iZeno, we are committed to creating a diverse and inclusive workplace where everyone can thrive.