Support Engineer, Day 2 Ops

iZeno; Indonesia; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

iZeno is seeking an experienced DevOps Engineer to join our team in Indonesia. You will participate in maintenance and support activities, troubleshoot incidents, and apply patches in a timely manner.

You will support DevOps, CI/CD processes and OpenShift, coordinate with vendors on resolutions and upgrades, and create clear documentation for knowledge base and operations. A passion for learning and collaboration is essential.

Qualifications

• Proficient in CI/CD pipelines and tooling.
• Experience with container orchestration and microservices architecture.
• Strong problem-solving and analytical skills.

Responsibilities

• Engage in maintenance and support activities, including troubleshooting, incident response, and patching in a timely manner.
• Support DevOps, CI/CD processes and OpenShift container platform.
• Coordinate with vendors and support teams on problem resolution, implementation issues and upgrades.
• Create and maintain documentation for knowledge base, changes, upgrades and operational maintenance.

Skills

CI/CD process

Kubernetes

Microservices

OpenShift

Tools

Docker

Jenkins

Git

Helm Chart

Artifactory/Nexus

Job description

About Us

Founded in 2003, iZeno was built on one conviction: enterprises deserve technology that doesn't just keep pace with change — it drives it.

About

About Us

Founded in 2003, iZeno was built on one conviction: enterprises deserve technology that doesn't just keep pace with change — it drives it.

As part of Logicalis Asia Pacific — the Architects of Change™ — our team of 180+ in-house innovators has delivered over 500+ enterprise solutions across Singapore, Malaysia, Indonesia, Thailand, and the Philippines, spanning AI & machine learning, cloud, DevOps, data analytics, CRM & CX, and ITSM.

At iZeno, you'll belong to a high-performing team where collaboration is real and ideas are welcomed. You'll grow through mission-critical projects that challenge you from day one, backed by the global resources and partner ecosystem of Logicalis. And you'll thrive in an environment that invests in your development, your wellbeing, and your career.

We are proud to be a Great Place to Work® Certified™ organisation — because we believe the same dedication we bring to our clients belongs to our people too.

No challenge is too complex. No ambition too large.

Join iZeno. Your challenges, our commitment.

The Role:

• Engage in the maintenance and support activities, which include perform troubleshooting, incident response, and patching in a timely manner
• Support DevOps, CI/CD process and OpenShift container platform
• Coordinate with vendors and support team on problem resolution, implementation issues and upgrades
• Create and maintain documentation for knowledge base, changes, upgrades and operational maintenance

What we are looking for:

• A passion for learning new technologies.
• Ability to interact and communicate effectively and openly with all levels of management, users and vendors.
• Analytical with good problem-solving skills and excellent troubleshooting
• Minimum 3 years of relevant experience.

Skill/knowledge required :

• CI/CD process
• Microservice and container concepts
• Kubernetes

Familiarity in the following areas is an added advantage:

• Docker
• Jenkins
• Helm Chart
• Git
• Repository Manager (Artifactory/Nexus)
• SSO and authentication process
• JBoss or other middleware technologies
• Openshift
• Fuse
• AMQ

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At iZeno, we are committed to creating a diverse and inclusive workplace where everyone can thrive.