Store Supervisor (Jakarta)

Pt Duta Intidaya, Tbk. (Watsons Indonesia); Jawa Barat; On-site; IDR 100,440,000 - 156,240,000; Full time

Benefits offered by this job

Competitive salary with incentives

Career development opportunities

Employee discounts

Structured work environment

Job summary

Pt Duta Intidaya, Tbk. (Watsons Indonesia) seeks a proactive Retail Operations Supervisor for our Depok store in West Java. You will lead daily store activities, manage staff schedules, uphold brand standards, and support profitability while delivering outstanding customer experiences.

The role requires strong leadership, problem‑solving, and solid knowledge of inventory control and POS systems. You will contribute to operational excellence in a busy Depok retail hub.

Qualifications

• Previous experience as a retail supervisor or in a similar management role.
• Demonstrated leadership and team management skills.
• Strong understanding of retail operations, inventory management, and customer service principles.
• Excellent problem-solving and decision-making abilities.
• Proficiency with retail POS systems and basic administrative tasks.

Responsibilities

• Supervise and coordinate daily store operations, ensuring adherence to company policies and procedures.
• Manage staff scheduling, performance, and training to ensure adequate coverage and high productivity.
• Oversee inventory control, including stock management, receiving, and loss prevention.
• Ensure the store environment is clean, organized, and visually appealing, meeting brand standards.
• Assist customers with inquiries, feedback, and resolve escalated issues.
• Implement operational improvements to enhance efficiency and customer satisfaction.

Skills

Leadership

Team management

Retail operations

Inventory management

Customer service

Problem solving

POS systems

Administrative tasks

Tools

POS systems

Job description

Job Description

Our client is seeking a proactive and organized Retail Operations Supervisor to oversee the operational efficiency of their store in Depok. You will be instrumental in ensuring the smooth running of daily activities, managing staff schedules, upholding store standards, and contributing to overall profitability. This role requires strong leadership skills, excellent problem‑solving abilities, and a commitment to delivering outstanding customer experiences. Join a dedicated team focused on operational excellence and customer satisfaction within a key retail hub in West Java.

About the Role Our client is seeking a proactive and organized Retail Operations Supervisor to oversee the operational efficiency of their store in Depok. You will be instrumental in ensuring the smooth running of daily activities, managing staff schedules, upholding store standards, and contributing to overall profitability. This role requires strong leadership skills, excellent problem‑solving abilities, and a commitment to delivering outstanding customer experiences. Join a dedicated team focused on operational excellence and customer satisfaction within a key retail hub in West Java.

Key Responsibilities

• Supervise and coordinate daily store operations, ensuring adherence to company policies and procedures.
• Manage staff scheduling, performance, and training to ensure adequate coverage and high productivity.
• Oversee inventory control, including stock management, receiving, and loss prevention.
• Ensure the store environment is clean, organized, and visually appealing, meeting brand standards.
• Assist customers with inquiries, feedback, and resolve escalated issues.
• Implement operational improvements to enhance efficiency and customer satisfaction.

Requirements

• Previous experience as a retail supervisor or in a similar management role.
• Demonstrated leadership and team management skills.
• Strong understanding of retail operations, inventory management, and customer service principles.
• Excellent problem‑solving and decision‑making abilities.
• Proficiency with retail POS systems and basic administrative tasks.

Benefits

• Competitive salary with performance‑based incentives.
• Opportunities for career advancement and professional development.
• Employee discounts and other retail perks.
• A structured work environment focused on operational success in Depok.
• Comprehensive health and wellness benefits.