Retail Store Manager: Lead Service Excellence & Team Growth

Jd Sports Indonesia; Samarinda; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Health insurance

Employee discounts on merchandise

Training and development programs

Career growth opportunities

Supportive team environment in Samarин

Samarinda-based role

Job summary

Jd Sports Indonesia in Samarinda seeks an Assistant Retail Store Manager to support the management team. You will drive sales, coach staff, and handle daily operations to deliver exceptional customer experiences in East Kalimantan.

The role emphasizes leadership, inventory oversight, and a hands-on approach to maintaining store standards and profitability in a busy retail environment.

Qualifications

• Experience leading retail teams and managing store operations.
• Strong customer service and communication skills.
• Proficiency with POS systems and inventory processes.
• Willingness to work flexible hours, including weekends.

Responsibilities

• Assist the Store Manager in overseeing daily store operations.
• Supervise and coach retail staff to meet sales targets.
• Drive sales initiatives and ensure excellent customer service.
• Manage stock receiving, stocking, counts and merchandising.
• Maintain store cleanliness, organization and brand standards.
• Train and mentor new sales associates.

Skills

Retail supervision

Leadership

Customer service

POS systems

Inventory management

Communication

Tools

POS software

Inventory software

Job description

Assistant Store Manager

Location: Samarinda, East Kalimantan

Our client is looking for an enthusiastic and organized Assistant Retail Store Manager to support the management team at their location in Samarinda. You will play a key role in driving sales, ensuring excellent customer service, and assisting with the day-to-day operations of the store. This is a great opportunity to develop your leadership skills and gain valuable experience in retail management within a supportive team environment. You will work closely with the Store Manager to achieve store objectives and enhance the customer shopping experience in East Kalimantan.

Key Responsibilities

• Assist the Store Manager in overseeing daily store operations and ensuring high performance.
• Supervise and coach retail staff, fostering a positive and productive work environment.
• Drive sales initiatives and ensure team members meet sales targets.
• Manage inventory, including receiving, stocking, and conducting regular counts.
• Ensure the store maintains high standards of cleanliness, organization, and visual presentation.
• Handle customer inquiries, feedback, and complaints effectively.
• Assist the Store Manager in overseeing daily store operations and ensuring compliance with company policies.
• Support the sales team in achieving sales targets and providing exceptional customer service.
• Help manage inventory, including stock counts, receiving, and merchandising.
• Ensure the store is well‑maintained, clean, and visually appealing according to brand standards.
• Handle customer inquiries and resolve any issues that may arise.
• Train and mentor new sales associates, contributing to team development.

Requirements

• Previous experience in retail supervision or a leadership role.
• Strong understanding of retail sales, customer service, and store operations.
• Excellent leadership, communication, and problem‑solving skills.
• Ability to work flexible hours, including evenings and weekends.
• Proficiency with POS systems and inventory management software.
• A commitment to delivering exceptional customer experiences.
• Previous experience in a retail supervisory or leadership role is preferred.
• Demonstrated ability to drive sales and contribute to store profitability.
• Strong customer service skills and a passion for retail.
• Good organizational and multitasking abilities.
• Familiarity with retail POS systems and basic inventory management.
• Excellent communication and teamwork skills for working in Samarinda.

Benefits

• Competitive salary with opportunities for performance bonuses.
• Comprehensive benefits package, including health insurance.
• Employee discounts on merchandise.
• Training and development programs for career advancement.
• A supportive team environment in Samarinda.
• Competitive salary and potential for performance bonuses.
• Opportunities for career growth and advancement within the company.
• Comprehensive training and development programs.
• Employee discounts on store products.
• A positive and collaborative work atmosphere in Samarinda, East Kalimantan.