Supervisor Toko – Cabang Mall Surabaya, Pimpin Tim

Pt Sejahtera Globalindo Utama; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 84,000,000 - 110,000,000; Full time

Benefits offered by this job

Competitive salary

Health and wellness benefits

Promotion opportunities

Employee discounts

Supportive team environment

Job summary

Marriott International is seeking a Retail Store Supervisor for our Surabaya, East Java location to oversee daily store operations and lead a service-focused team. You will drive sales, manage staff, and ensure an excellent customer experience in a busy retail environment.

The ideal candidate has 3+ years in retail, with supervisory experience, strong communication skills, inventory awareness and flexibility to work mornings, evenings, weekends, and holidays.

Qualifications

• Minimum 3 years in retail with at least 1 year in a supervisory role.
• Proven sales and customer service orientation.
• Excellent communication and interpersonal abilities.
• Strong organizational and time management skills.
• Flexible hours including evenings, weekends and holidays.
• Based in or willing to relocate to Surabaya, East Java.
• Knowledge of inventory management.
• Team player with the ability to motivate others.
• Familiarity with POS systems.

Responsibilities

• Supervise daily store operations, including opening and closing procedures.
• Assist in managing staff schedules, training, and performance.
• Ensure merchandise is displayed attractively and according to visual merchandising guidelines.
• Monitor inventory levels and assist with stock counts and replenishment.
• Handle customer inquiries, complaints, and feedback effectively.
• Drive sales performance by motivating the sales team and promoting products.
• Ensure the store is clean, organized, and safe for customers and staff.
• Process transactions accurately and efficiently at the point of sale.
• Maintain a thorough knowledge of products and promotions.
• Implement company policies and procedures consistently.

Skills

Sales skills

Customer service

Communication

Organizational skills

Time management

Team motivation

POS familiarity

Education

Diploma or degree preferred

Tools

POS systems

Job description

About the Role

Our client, a prominent retail company, is seeking an enthusiastic and results-oriented Retail Store Supervisor to manage daily operations at their store in Surabaya, East Java. This role is crucial for ensuring a seamless shopping experience for customers and maintaining the store's reputation for quality and service. The ideal candidate will be a proactive leader, capable of motivating a team and driving sales targets. This position offers a fantastic opportunity for growth within a respected organization. You will be at the forefront of customer interaction and operational execution, playing a key part in the store's success. We are committed to fostering a supportive environment where our employees can thrive and develop their skills. The Surabaya location is a key market for our client.

Key Responsibilities

• Supervise daily store operations, including opening and closing procedures.
• Assist in managing staff schedules, training, and performance.
• Ensure merchandise is displayed attractively and according to visual merchandising guidelines.
• Monitor inventory levels and assist with stock counts and replenishment.
• Handle customer inquiries, complaints, and feedback effectively.
• Drive sales performance by motivating the sales team and promoting products.
• Ensure the store is clean, organized, and safe for customers and staff.
• Process transactions accurately and efficiently at the point of sale.
• Maintain a thorough knowledge of products and promotions.
• Implement company policies and procedures consistently.

Requirements

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 3 years of experience in retail, with at least 1 year in a supervisory or lead role.
• Proven sales skills and customer service orientation.
• Excellent communication and interpersonal abilities.
• Strong organizational and time management skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Basic understanding of inventory management.
• Team player with the ability to motivate others.
• Familiarity with POS systems.
• Based in or willing to relocate to Surabaya, East Java.

Benefits

• Competitive salary.
• Health and wellness benefits.
• Opportunities for promotion within the company.
• Employee discounts.
• Supportive team environment.

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._