Supervisor Store (Ice Cream and Coffee Shop)

PT Global Nusa Jaya Abadi; Tangerang; On-site; IDR 100,440,000 - 145,080,000; Full time

Job summary

PT Global Nusa Jaya Abadi is seeking a Supervisor Store for an Ice Cream and Coffee Shop to lead a team, ensure excellent customer service, and maintain inventory accuracy. The role requires strong communication, ability to multitask, and adherence to food safety and SOPs.

Ideal candidates have 3+ years in similar supervisory roles in the F&B industry, experience with coffee and ice cream equipment, and proficiency in English for both speaking and writing.

Qualifications

• 3+ years in a similar supervisor role in F&B.
• Ability to lead and motivate a team and handle multiple customer situations.
• Proficient in English for verbal and written communication.
• Excellent interpersonal and customer service skills.

Responsibilities

• Lead and support the management in guiding store team.
• Maintain high standard of customer service and satisfaction.
• Oversee inventory and ensure accuracy.
• Operate POS system and ensure SOP compliance.
• Stay organized in a fast-paced, high-volume environment.

Skills

Team leadership

Customer service

Communication

Multitasking

Stress management

Food safety

SOP knowledge

Inventory management

POS system

MS Excel

MS Word

English proficiency

Tools

POS system

Microsoft Excel

Microsoft Word

Job description

Supervisor Store (Ice Cream and Coffee Shop)

Position : Supervisor Store (Ice Cream and Coffee Shop)

Qualification :

ability to support the management in leading the team and hand long various customer situation

supervisory, communication, and customer service skill

ability and willingness to lead and motivate a team

excellent communication and interpersonal skills and customer service skill

ability and willingness to multitask and handle stressfull situation ecspecially when it comes to communicate with customer

knowledge of food safety and hygiene regulation

experiences with standard operating procedures and updating them when needed

strong commitment to customer satisfication

consistent and organized in managing inventory

experienced with using POS system, Microsoft excel and word

comfortable working in a High volume Fast paced environment

Requirement :

maximum of 75 minutes commute from their home to Jakarta Premium Outlet Alam Sutera

10 hours a day (already included 1. hours break), 6 days a week

Minimum 3 years of experience in a similar roles (Supervisor or Head Barista)

Experience in food and beverage industry (know about coffee and operating coffee machine, ice cream machine)

Proficient in English for verbal and written communication

Only there are several candidates that suits to our regulation that will interviewed