Store Supervisor — Ice Cream & Coffee, Fast-Paced Team Lead

PT Global Nusa Jaya Abadi; Tangerang; On-site; IDR 100,440,000 - 145,080,000; Full time

Job summary

PT Global Nusa Jaya Abadi is seeking a Supervisor Store for an Ice Cream and Coffee Shop to lead a team, ensure excellent customer service, and maintain inventory accuracy. The role requires strong communication, ability to multitask, and adherence to food safety and SOPs.

Ideal candidates have 3+ years in similar supervisory roles in the F&B industry, experience with coffee and ice cream equipment, and proficiency in English for both speaking and writing.

Qualifications

• 3+ years in a similar supervisor role in F&B.
• Ability to lead and motivate a team and handle multiple customer situations.
• Proficient in English for verbal and written communication.
• Excellent interpersonal and customer service skills.

Responsibilities

• Lead and support the management in guiding store team.
• Maintain high standard of customer service and satisfaction.
• Oversee inventory and ensure accuracy.
• Operate POS system and ensure SOP compliance.
• Stay organized in a fast-paced, high-volume environment.

Skills

Team leadership

Customer service

Communication

Multitasking

Stress management

Food safety

SOP knowledge

Inventory management

POS system

MS Excel

MS Word

English proficiency

Tools

POS system

Microsoft Excel

Microsoft Word

Job description

PT Global Nusa Jaya Abadi is seeking a Supervisor Store for an Ice Cream and Coffee Shop to lead a team, ensure excellent customer service, and maintain inventory accuracy. The role requires strong communication, ability to multitask, and adherence to food safety and SOPs.

Ideal candidates have 3+ years in similar supervisory roles in the F&B industry, experience with coffee and ice cream equipment, and proficiency in English for both speaking and writing.